Unified Communications as a Service (UCaaS)

Identifying the ideal Unified Communications as a Service (UCaaS) solution for your business can be overwhelming and time-consuming, especially considering how rapidly the marketplace shifts in terms of top technologies and suppliers.

With so many options perpetually fluctuating in rank in the UCaaS marketplace, how can you be sure you're making the right choice?

75% of technology buyers report high levels of regret before they even implement the solution. ¹

Even if you're satisfied with your current cloud phone system, staying on top of updates and constantly managing a complex UCaaS solution can be challenging and stressful.

If you want to enjoy the benefits of UCaaS without the hassle of navigating the complex marketplace on your own and managing a complicated platform after deployment, the Converged Communications Systems (CCS) team is here to help. We can meet all your UCaaS needs, whether you want to migrate from an on-premises phone system to the cloud, switch to a superior UCaaS platform, or lighten your internal staff's workload by outsourcing UCaaS management.

UCaaS Consulting

Why invest dozens of hours navigating the volatile UCaaS space when our technology consultants have already done the homework for you? The CCS team has over 20 years of experience in telephony and unified communications. We'll leverage our expertise and resources to rapidly narrow your options from double digits to the top 3 to 5 that meet your unique requirements.

After that initial down-selection, our team will conduct a deeper analysis in partnership with you, the client. We'll speak to your company's leaders and end users to gain a thorough understanding of your current situation and what steps we'll need to take to help you achieve your objectives.

Businesses of all sizes and across all industries rely on us for the following reasons:

• Extensive telephony and UCaaS experience
  • Consulting model we maintain as objective advisors and analysts
  • Challenging the status quo
  • Executive summary of our final recommendation
• Access to top UCaaS providers
• Exclusive access to solutions that wouldn't otherwise be on your radar
• Provision of the latest research and market data
• Comprehensive comparison matrices for side-by-side evaluation

UCaaS Professional Services

Once you've found the best UCaaS platform for your business, the CCS team can streamline deployment, save you time, and ensure you have all the feature functionality you need with professional services.

Partner with us and maximize your return on investment with

• Project management services
  • Resource and cost management
  • Risk mitigation
  • Scope and schedule setting
  • Strategy determination
  • Device procurement
  • End user and supplier engagement
  • Communication coordination among stakeholders
  • Integrations
  • Quality assurance
• Implementation services
  • Build-out handled by engineers certified in major platforms
  • Feature functionality maximization
  • Reduction of downtime and disruption
  • Proven process to facilitate end user adoption
  • Access to engineers experienced with enterprise clients

UCaaS Managed Services

Hiring and retaining a solution expert to manage your UCaaS solution internally can be labor-intensive, expensive, and time-consuming. Partnering with a third-party UCaaS managed service provider (MSP) is one way to optimize operations while reducing costs.

Enjoy the full value of your cloud phone system with managed UCaaS services:

• Moves, adds and changes
• Configuration of voicemail, share lines, hunt groups, and auto \-attendant menus
• Proactive monitoring
• Supplier management
• Solution management via your customer portal
• End user support and training

Our team members hold certifications in leading platforms:

• Zoom
• RingCentral
• GoTo

Microsoft Teams Voice

If your business already relies on the Microsoft 365 suite and Teams, we can connect you with a unified communications partner to transform the app into a full-blown cloud phone system.

Our team and our partners will ensure your Teams environment has all the necessary functionality to serve as an enterprise-grade UCaaS solution. A Teams unified communications solution can include various elements, such as the following:

• Devices like phones and headsets
• Microsoft licensing for Teams voice functionality
• SIP connectivity
• SD-WAN or MPLS
• Direct routing via the provider's session border controllers (SBCs)
• Hosted PBX features
• Backup calling for Microsoft auth service outages
• Application integrations

Why work with a unified communications partner to voice-enable Teams instead of going directly to Microsoft? Our partners often offer

• Lower costs
• Additional support services
• Lower seat minimums
• Flexible licensing
• High-level security

The CCS team has extensive experience helping clients voice-enable Teams. We'll leverage our extensive partner network, the latest market data, and detailed comparison matrices to efficiently identify suppliers and solutions that align with your unique needs and goals.

Customer Experience

The right cloud phone system can support better customer experiences (CX) in several key ways.

• Cost containment, enabling increased CX investment
• Employee experience (EX) enhancement with greater flexibility (e.g., the option to work from anywhere)
• Enhanced collaboration between employees, supporting faster customer issue resolution
• CRM integration
• Contact Center as a Service (CCaaS) integration

Enhance collaboration and communications today by calling 877-598-3999 or emailing sales@convergedsystems.com.