Nortel Support and Services
The Converged Communication Systems (CCS) team includes personnel experienced in Nortel phone system support and services. We can assist current Nortel customers who want to maintain their current system as well as those who want to migrate to Avaya. CCS fully services and supports all Nortel products and systems. This includes Nortel Chicago clients, Nortel Milwaukee clients, and those in all other major US cities. All Nortel customers are allowed to work with CCS on time and materials, or you have the option to become a CCS Priority Maintenance customer.
The Avaya road map is to migrate most Nortel telephony solutions (Norstar, Norstar CICS, Norstar MICS, BCM 1000, BCM 400, BCM 50, BCM 450, Option 11, Option 51, 61, 81, the CS 1000, CS 1000B, CS1000E, CS2100) to the latest Avaya platforms (Avaya Aura and Avaya IP Office) within 1 to 3 years, depending on the system. This means there will be new Nortel upgrades available, but only for a limited time (1 to 3 years) on most platforms.
Support for most Nortel platforms will continue beyond the end of sale timeframe to allow customers plenty of time to migrate. The Nortel SCS (Software Communication System), a.k.a., Nortel SCS 500, will continue in the Avaya road map indefinitely. See this Avaya road map presentation for specifics: Integration Road Map.
We are a legacy Avaya partner and have implemented and support over 1,000 Avaya customers. Avaya is our core.
Align yourself with one of the few expert Avaya partners in the nation that also provides full Nortel support. As a Nortel service provider, we have a "migrate when ready" approach for our customers. We will support you until you are ready to upgrade your Nortel products, at which time we will have the expertise to smoothly migrate you to Avaya.
CCS is a single-source provider of best-in-class technology solutions and support services for businesses ranging from 5 to 10,000+ employees per location. Our service-first philosophy includes an always-answer-live customer service policy, pro-active system monitoring via our high-tech NOC (network operations center), & constant vendor to customer interaction via recurring live trainings and seminars.
Our areas of expertise include the following:
- Multi-location VoIP networking/IP telephony/IP home workers/SIP solutions
- Converged voice & data solutions
- Call centers/contact centers/CRM
- Wireless and mobility solutions
- Unified communications, presence and unified messaging
- MPLS, SIP, T3, T1, carrier services through multiple partners of CCS
- Nationwide managed services, installation, and support services
- Direct CCS support, managed services, and maintenance options
CCS is a nationwide leader in providing Avaya and Nortel support services and solutions. We're one of the few partners in the U.S. that has achieved and retains the highest Avaya technical Avaya Certified Expert (ACE) certification for both enterprise and SME solutions.
Other strategic partnerships include Nortel, Juniper, Cisco, HP, Dell, Extreme, Polycom, and more.
For more information about Nortel support, products and services, please call 877-598-3999 or email sales@converedsystems.com.
