Small to Mid-Sized Business Services

Small to medium sized businesses that want to leverage state of the art solutions but do not have access to the capital to invest in these technologies now can access these features for a more economical cost. The onset of cloud technologies and the decrease in bandwidth and data center costs have allowed small to medium sized companies to access enterprise solutions on a more limited feature basis. Now small businesses can have a large business appearance.

Cloud phone systems all for basic feature set in order to contain costs. Typically, these solutions involve online tutorials and self-help guides to provide walk through in order to keep monthly costs low. Some features include:

• Basic functionality such as making and receiving calls, hold, conferencing, transferring, extension-to-extension dialing, call forwarding, and basic voicemail
• Web-based call control application with mobility optional
• Equipment purchase, lease or rental built into the agreement
• Monthly fee

Businesses that require more control of their phone system and prefer to own their solution have often turned to the Avaya IP Office solution for robust feature set. This solution allows small startups to begin with 3 phones and can grow as your business grows. Your business can finance to own or simply lease the solution. For dialtone and internet needs our team can provide multiple vendor options to connect your business to the outside world and provide bundled rate plans.

Businesses in the past could only go with a Microsoft Small Business Server (SBS) with Exchange or full Microsoft Exchange for on-premise email allowing full functionality and control of emails such as mobile connect, web mail, contact and calendar sync and integration. Or businesses had to turn to a POP/SMTP mail solution that was very low cost; however, the web mail and the desktop client wouldn't intelligently sync.

Hosted Exchange picked up popularity and small to medium sized businesses who didn't want to bring an email server in-house and migrated to the hosted exchange solution. This solution allowed for intelligent integration with desktop client and web mail as well as shared calendars and backed up all important emails.

Microsoft Office 365 (O365) and Google Business Email have been gaining even more popularity as these solutions provide a low cost cloud email platform with Office productivity suite for things such as Document tools (ie Word), Spreadsheet Tools (ie Excel), Presentation Tools (ie Powerpoint), access to cloud storage (ie OneDrive), Instant Messaging (ie Lync, Skype for Business, Google Hangouts) etc.

Businesses now can turn to overlay private and/or cloud IVR solutions to provide their existing telephony infrastructure more interactive voice response features as well as extending business coverage by allowing connection to multiple sites without upgrading infrastructure. This allows clients to leverage what they have and simply overlay features to components of their business. In addition, reporting and call recording solutions can be added to front-end the calls prior to hitting your existing phone system or phone number to provide you a feature-rich solution.

Web collaboration is important for any organization that needs to ensure their clients, staff, and prospects are engaged in conversations. This also allows the sharing of information on a presentation and video more easily. For example, Avaya Live was created to allow multiple parties access to a single sign on portal that allows mobile only users, audio only users, desktop only users, and/or room only users to tie into a centralized platform to gain access to Enterprise type video and web collaboration tools and have multiple parties.

For example, up to 25 parties can connect to Avaya's cloud video solution Avaya Live. Users on workstations can connect with web cams. Individuals with no video can join the audio bridge. Mobile users can download the Avaya apps and connect, while conference video units can join as well. This solution allows everyone, whether it's internal to your business or clients/prospects to join easily and the monthly price is very affordable.

Smaller businesses now can overlay contact center and call center solutions to get enterprise class contact center features in order to increase productivity of agents who handle inbound calls. In the past, these solutions only were available with a large upfront investment; whereas now, businesses can purchase per agent and per supervisor licensing to get robust features for routing calls intelligently. Skill-based routing, real-time and historical reports, call recording, workforce optimization, fax queuing, multichannel management and more are some of the advanced features now available on a per seat monthly cost basis. In addition, these solutions have been intelligently created to integrate to popular line of business applications such as SalesForce, Office 365, etc.

Small to medium sized businesses that don't have internal telecom or IT professionals on staff can easily outsource their day to day support as well as moves, additions, and changes. Our managed services solutions allows your company to pay a monthly flat fee which will give you access to our entire engineering team. We become an extension of your firm and rapidly respond to critical business issues as well as help roadmap your business for future growth and business objectives.

Startups that have one or two users can leverage our bundle of introductory solutions allowing your business to gain access to a business class email solution as well as a business class phone system solutions and faxing without a high cost. From day one, your new start up can have a big business image.

For more information contact our sales group at sales@convergedsystems.com or by calling (877) 598-3999.