Managed IT Services

Converged Communications Systems has built a reputation on providing the best services and support for anything technology related. Whether you need managed IT support for your network, IT infrastructure, end users, servers, virtual environment, or telephone system, we can provide comprehensive or overlay support services to work in tandem with your internal IT. Providing the best Chicago IT support (as well as serving companies nationwide) for our clients' technology infrastructure is our main goal. Our internal certified experts are ready to assist 24x7x365.

Here's a glimpse into how we do it:

• We have built intelligent best-in-class systems that we manage and maintain to allow our team of technologists to assist as needed. These central controls allow our team to help and reduce resolution times.
• Our network and security operations center focuses on rapidly responding to alarms, alerts, events, and security threats.
• Onsite requests are handled by our dispatch center allowing our team to assist onsite with physical issues.
• Our intelligent parts warehouse provides access to critical components in case a major failure occurs.
• Manufacturer and vendor alliances allow our team to access resources as needed.
• Our staff of internal system engineers who are trained and certified with a subject matter expertise allows escalations to occur easily in order to pinpoint root causes and establish quick remediation strategies.
• Procurement and technical consultants provide additional assistance for vCIO (virtual CIO), advocacy, road mapping, and simply reducing your responsibilities for other common technology roles and responsibilities.

Contact us now for more information about our managed IT services and programs. We have a number of options for businesses, such as the following:

• Comprehensive IT services give organizations who lack internal IT an extension of their business. In this engagement we provide a holistic view on IT by providing onsite and remote services, help desk, and server and infrastructure support, as well as consulting and procurement administration.
• Businesses that have internal IT but require additional assistance can opt to overlay our help desk or our system engineers to focus on critical items such as servers and infrastructure. Our team becomes an extension of your internal IT group by filling gaps.
• Businesses concerned with security can leverage our IT security team and services. This provides ongoing IT security services such as compliancy as a service, proactive behavioral monitoring or managed security, ongoing vulnerability scanning, or something as simple as ongoing IT security awareness and training.
• Are you in need of virtual CIO work? Let us help analyze technologies and assist with road mapping and project work.
• If you're a business based in Chicagoland (or anywhere else) and need IT support, let the team at Converged assist you and serve as an extension of your team. Our nationwide footprint allows us to provide high-quality services wherever you're located.

Email us at ManagedServices@ConvergedSystems.com or visit our contact page.