First Communications
| Legacy Clients Include: |
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| Globalcom, Inc. |
For Sales Inquiries:
Click here for upgrades and pricing.
If you're interested in making additions to your current services or are interested in moving your services click here.
If you are seeking an upgrade or migration, opening a new location, moving to a new location or are looking to setup new service call our Converged Network Services team at 877-598-3999. One of our service specialists at Converged Communication Systems can help you.
For Support Inquiries:Click here for support requests.
About: Headquartered in Akron, Ohio, First Communications provides data networking, managed services, and voice solutions throughout the Midwest. Since their acquisition of Globalcom, Inc. in 2008, First Communications has built a strong presence in Chicago, strengthening their entire Midwest availability. No matter your business objectives or size, there is a technology solution that will meet your business needs.
Services:
Voice Solutions: First Communications offers a large variety of voice solutions to cater to your businesses specific communication needs. Regardless of the size or industry of your business, there is a plan for you. With our voice solutions you will receive the benefit of high definition call quality, converged voice and data, updated technology, and around-the-clock support. Not only is First Communications dedicated to your success, their voice solutions ensure increased productivity and efficiency, regardless of your business goals.
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Integrated Voice - Our advanced Integrated Voice solutions include the following features:
- AdTran Router and 8 IPs
- 1,000 Long Distance/Toll-Free Minutes
- Caller ID Name/Number
- Up to 2 blocks of 20 DIDs (Included on Analog or PRI)
- Web-portal forwarding
- Anonymous call rejection
- Call Waiting
- 3-way Calling
- Call Forward
- Flash Hook Transfer
- Selective Call Rejection
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Optional Features include:
- Block 3+ of DIDs
- 1 RCF (1 path)
- Additional paths
- Toll-free
- Fax-to-Email
- Additional Listings and Voicemail Boxes
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Analog T1 - Features Include:
- Caller ID Name/Number
- Account Codes
- 3-way Calling
- Unlimited Local Calling
- Anonymous Call Rejection
- Automatic Callback (*69)
- Call Forwarding (Busyline/Busyline Transfer/Variable)
- Call Park
- Call Hold
- Call Transfer
- Call Waiting with Caller ID
- Caller ID Blocking (individual calls)
- Hunting
- Remote Access to Call Forwarding
- Repeat Dialing
- Speed calling
- Selective Call Rejection
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Optional Features (Extra costs):
- Toll-free number
- Additional Listing
- Voice VPN (Virtual Private Network)
- 1 RCF (This includes 1 path, but additional paths can be added)
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PRI (Primary Rate Interface) - Included Features:
- Caller ID Name & Number
- Up to 2 Block of 20 DIDs
- Unlimited Local Calling
- Failsafe Routing
- DID Outpulse
- Account Codes
- Multi-Exchange (up to 5 numbers)
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Additional Features (Higher cost):
- Additional Listing
- Toll-free number
- Fax-to-email
- Block 3+ of DIDs
- Multi-Exchange
- Customized Solutions: First Communications understands that no one company is the same as another. With that being said, we can develop customized solutions so that your communications services meet your needs and remain cost-effective while increasing both productivity and efficiency.
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SIP Trunking: First Communications offers SIP trunking, which combines voice and data communications on the same network, which lowers your communication infrastructure costs. Benefits and features include:
- Works with your existing IP PBX equipment
- High quality connections
- Automatically adjusted bandwidth
- 24/7 support
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MPLS/VPLS: First Communications provides a secure networking option for businesses' with multiple locations or sites. Benefits of this technology include:
- Prioritization of traffic using Class of Service (reduces latency of VoIP and video applications that are competing for bandwidth)
- Support is provided 24/7/365
- Ability to support multiple sites though a securely meshed network
- Different types of connections and speeds available depending on requirements
- Improved efficiencies
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Metro Ethernet: Delivered via Fiber or Copper cables, Ethernet technology is best for companies in need of more bandwidth and faster speeds. First Communications offers Ethernet solutions that not only will reduce your costs, but also will provide faster connection and higher security. Features include the following:
- 24/7 Support
- Availability across all major markets within the U.S>
- Proactive monitoring to promptly solve and prevent network issues
- Speeds from 3 Mbps up to 1Gbps (depending on delivery method over copper or fiber)
- Block of 8 static IP addresses
- T1: This option is best for smaller businesses who aren't in need of scaling bandwidth. T1 offers speeds from 1.5 to 12 Mbps, depending on your networking needs. T1 is widely available and is trusted technology with 24/7/365 support availability.
For a free telecom audit, or if you are looking for telecom expense management assistance or need one of our telecom consultants review your bills, contact our Converged Network Services team at 877-598-3999.
