Contact Center Solution Support Services
Are you unhappy with the level of support you currently receive for your contact center solution?
Optimize operations and deliver better agent and customer experiences with support from industry experts certified in major platforms.
Contain costs and minimize downtime by partnering with experienced support staff for...
- Weekly SLA monitoring and reporting
- Product upgrades support
- Creating or modifying IVR/call flows
- Adding, modifying and removing users, teams and skills
- Modifying end user security roles
- Creating and modifying dashboards and reports
- Tier 1 tech support
- Integrations
- Support ticket triage
- New product additions
- Direct contact support (SPOC services)
- Supervisor, admin and "train the trainer" training
- Add new/port RespOrgDID/TFNs support
Contact the Converged Communications Systems (CCS) team for assistance with...
- Genesys support
- Talkdesk support
- Five9 support
- NICE support
- UJET support
- Zoom support
- RingCentral support
- 8x8 support
- Sharpen support
- Edify support
- Google support
Connect with the CCS team today by calling 877-598-3999 or emailing sales@convergedsystems.com.
