Avaya Aura Communication Manager : Phone Systems
Avaya Aura Communication Manager (ACM) is the extensible and extremely reliable software that powers Avaya enterprise class phone systems and IP telephony solutions. Single system solutions can grow from less than 100 to as many as 36,000 users and more than 1 million users over the enhanced network of switches. The evolution of this product dates back decades from AT&T to Lucent to Avaya, and Avaya continues to add feature-rich enhancements without compromising the capabilities and reliability of the past. Customers can be confident that their investment is secure and their investment is a long-term one due to Avaya's solid migration path it has kept intact over the years.
Communication Manager serves as a vital part of the foundation of the Avaya Aura Platform and empowers modern businesses with advanced mobility features and support for various servers and gateways, as well as analog, IP-based and digital communication devices. It's included in the packages for Avaya Aura Standard Edition and Enterprise Edition, and the software can serve as a feature server (delivering capabilities for SIP endpoints utilizing the IP Multimedia System half-call model) or an evolution server (providing features for non-SIP and SIP endpoints).
The software's key capabilities include the following:
- Rich messaging, voice and engagement features
- E911
- Built-in conference center and conferencing apps
- Support for H.323, SIP and other industry-standard protocols via numerous networks to allow for centralized call centers, attendant operations and voice mail for multiple locations
Media Servers:
Avaya Media Servers comes in a number of solutions. Depending on office size, location, as well as redundancy options, Avaya's Media Gateways can accommodate any business, regardless of office size and location. Over 90 percent of Fortune 500 companies use Avaya enterprise class solutions. Avaya Media Servers of the past include Definity, CSI, SI, R, G3, IP600, etc. Avaya Media Servers today include s8100, s8300, s8400, s8500, dual 8700, dual s8710, dual s8720, and dual s8730.
Media Gateways:
Avaya Media Gateways come in a number of solutions. Depending on office size and location, Avaya's Media Gateways will accommodate any business. Avaya Media Gateways of old include IP600 (G600), CSI / Prologix, CSC, MCC, and more. Avaya Media Gateways currently include rack mountable options: G150, G250, G350, G450, G650, G700 and more.
Flexibility:
Communication Manager software can handle analog, digital, VoIP, and SIP endpoints, as well as wireless and IP DECT wireless solutions. Avaya's Media Servers can have automatic failover in case if one of the processors fail or even local survivability for remote sites if WAN goes out. Call Center and call vectoring features are No. 1 in the industry, which allows Avaya to remain the top phone system manufacturer in the world. Through the supplier's international presence and Avaya's Global Servers, as well as with the CCS Support group, Avaya is able to make a large footprint in any location.
For more information about Avaya Communication Manager, Avaya Media Servers and / or Avaya Media Gateway, please contact CCS sales at 877-598-3999 or sales@convergedsystems.com.
