Virtual event recap: How to maximize your Avaya IP Office ROI
Are you getting as much as possible out of your investment in Avaya IP Office? If your answer to that question is anything other than a confident “yes,” you could benefit from a training session led by the Avaya experts at Converged Communication Systems (CCS).
The CCS team hosted one of these educational sessions on December 11 to empower attendees to maximize their Avaya IP Office return on investment (ROI). Here’s a summary of what we covered during the event.
Who is CCS?
CCS Senior Vice President of Advisory Services Joe Williams kicked the virtual event off by providing background on CCS, which President and CIO Kevin Rubin and CEO Steve Melchiorre founded in 2003 on a foundation of white-glove customer service and support. For over 20 years, CCS has served as a trusted Avaya partner, providing the following services:
The CCS team also offers trusted technology advisor services, ethically pitting multiple suppliers against each other and efficiently identifying the best options for your business.
“We put time back on your calendar when it comes to moving to new solutions,” Williams said.
Enhancing your Avaya IP Office ecosphere
Next, Rubin reviewed notable ways to enhance your Avaya IP Office ecosphere. Here are a few key methods CCS clients have leveraged to optimize communications:
- Converting to SIP to reduce traditional dial tone and analog usage and maintenance costs
- Installing outbound branded caller identification to increase answer and conversion rates
- Deploying Contact Center as a Service (CCaaS) and other inbound or outbound contact center solutions
- Implementing virtual agents, voice biometrics and AI-powered agent assistants to enhance self-service and improve agent experiences
- Rolling out 911 safety and security enhancements
- Integrating third-party applications, such as customer relationship management (CRM) solutions
- Upgrading IP Office to the most current release for reliability, security and increased uptime
CCS Director of Field Services Joe Richard, who is an Avaya Certified Support Specialist, conducted basic admin training during the event, covering topics such as mapping extensions to phones.
If you want the full benefit of a comprehensive Avaya IP Office training session, please contact the CCS team by calling 877-598-3999 or emailing sales@covergedsystems.com to schedule a session customized to meet your team’s needs.
Note: Stay tuned for a future virtual advanced Avaya training session focused on Web Manager and Voicemail Pro.
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