Today, technology has revolutionized data storage services, and many companies have embraced cloud computing services. While cloud migration can help businesses become more effective and efficient, the transition can prove challenging in a number of ways. Here are five common mistakes to avoid while moving to the cloud. 1. Failure to identify an ideal cloud… Read more
Telephony has advanced by leaps and bounds over the years. In 2017, there was a shift toward cloud-based telephony solutions as the main means of communication, especially for businesses. This has drastically improved companies’ ability to communicate with customers. It’s important to note that advances in cloud telephony are not just limited to business applications…. Read more
Giving third-party vendors access to your network and data can create security risks for your business. Remember the Home Depot hack? The home goods giant suffered a system breach when a hacker stole the credit information for more than 56 million customers. And the hack was made possible because of a third-party vendor. Are Vendors… Read more
Whether you’re on a mobile device, laptop, or PC platform, having a strong password is an essential skill for the modern age. Our professional and personal lives both integrate tech to some degree, and that means maintaining secure accounts. This is where passwords come in. The first line of defense against cyberattacks is your login… Read more
Contact centers play a vital role in the daily operations of businesses. They can also offer varying degrees of services, working as an omnichannel nexus for customer relationship management strategies. This includes handling phone calls, video chat, email, and/or other communication services that may be necessary. If you’re a business looking to reduce call volume… Read more
Firewalls are necessary parts of a secure network layout, filtering connections and websites to protect company infrastructure. Many modern firewalls are built into modems and switch devices automatically, but what if your company has a different model? Indeed, if your business makes use of a virtualized environment or relies on cloud computing to conduct daily… Read more
The main reason why large call centers prefer using VoIP (voice over IP) systems to traditional phone networks is due to affordability and ease of expansion. Nowadays, even medium-sized companies use VoIP-based call centers because one can freely obtain a virtual phone number. To make or receive calls, all you have to do is buy a… Read more
A backup and disaster recovery solution is a fundamental part of successful business strategies. This is because a BDR solution protects against all sorts of red-alert scenarios, from natural occurrences to malicious intrusions. They help prevent downtime and give your business a playbook to follow when the worst happens. However, it’s easy to adopt a philosophy… Read more
Call center analytics relate to the number of tools businesses use to sustain and maximize the efficiency of their call center models. These tools analyze quality of speech, customers’ responses via text messages, conversion rates, and other factors depending on each entity’s call center model. Some businesses experience challenges when it comes to interpreting data… Read more
Cloud storage has gained popularity quickly in recent years. Many companies are now opting to make the migration to the cloud. If your organization is thinking about moving to the cloud, here’s what you need to know about cloud-based storage and some steps you can take to make the transition as smooth as possible. What is… Read more
