In Avaya news for May 2023, a well-known clothing company made life easier for employees with Avaya Cloud Office. Additionally, the supplier earned recognition for delivering exceptional customer service based on client ratings. Keep reading for details and more Avaya announcements. Since we published last month’s Avaya news roundup, the supplier has issued the following… Read more
In Avaya news for April 2023, Constellation Research included Avaya Cloud Office and Avaya Experience Platform on shortlists of standout Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions, respectively. Keep reading for additional announcements and updates from the enterprise communications solution supplier. Since we posted our last monthly Avaya… Read more
In Avaya news for March 2023, Converged Communication Systems (CCS) provided project management and professional services to a client in the retail industry that needed assistance moving from an on-premises Avaya environment to Avaya cloud solutions. Additionally, the enterprise communications solution supplier released details about a case study involving a multi-age school in Northamptonshire, U.K…. Read more
In Avaya news for February 2023, Converged Communication Systems (CCS) assisted a client who needed an Avaya IP Office 406 system replacement. Additionally, Avaya announced a restructuring support agreement to accelerate business transformation. Keep reading for more Avaya-related news and updates. CCS and Avaya monthly wins: Replacing a client’s IP Office 406 system An energy… Read more
In Avaya news for January 2023, the supplier was named a leader in conversational artificial intelligence (AI) for contact centers. Keep reading for details about the accolade. “Avaya Named Leader Position in Inaugural Report from Aragon Research for Conversational AI (CAI) in the Intelligent Contact Center (ICC)” Conversational artificial intelligence solutions such as chatbots and… Read more
With 2023 just beginning, it’s an optimal time to consider your business plans and goals for the upcoming year. If your company still relies on plain old telephone service (POTS) lines, you should add POTS replacement to your list of resolutions, as this traditional infrastructure is on its way out. POTS – a.k.a. an analog… Read more
In Avaya news for December 2022, Converged Communication Systems (CCS) is helping a client upgrade their Avaya Aura solution. Additionally, the Avaya Experience Platform earned the communications solution provider recognition from Aragon Research as a leader in the intelligent contact center marketplace. Keep reading for more Avaya news and updates. CCS and Avaya monthly wins:… Read more
In Avaya news for November 2022, the enterprise communication solution supplier earned recognition from Aragon Research as a leader in unified communications and collaboration. The company also announced leadership changes, including the appointment of an interim CFO, and released its annual corporate responsibility report. Keep reading for details about those announcements. 1. “Avaya Announces Changes… Read more
In Avaya news for October 2022, Aragon Research named the enterprise communications solution supplier as a market leader in intelligent video conferencing. Additionally, Avaya shared several stories of how clients have leveraged Avaya OneCloud Contact Center as a Service (CCaaS) to improve customer and employee experiences. Keep reading for more Avaya news and announcements. 1…. Read more
In Avaya news for September 2022, the leading enterprise cloud communications supplier shared stories from clients that experienced improvements in employee engagement, client and staff retention, customer service availability, and security after deploying Avaya Cloud Office. Keep reading to learn more about the benefits of Avaya’s communication and collaboration software. 1. “McCarthy Durie Lawyers Hits… Read more
