Telecommunications are the backbone of any savvy modern business. Without an efficient phone system, a company has no way to build customer relations, follow up on calls, manage mobile employment, or discuss important projects. Sometimes, you need to upgrade your phone systems. These three key questions can help you figure out if it’s time for… Read more
If you’re looking to boost productivity in the workplace, sometimes it’s best to seek out a good unified communications solution. UC solutions offer a variety of services that help keep everyone in the loop regarding projects, files, goals, and more. But not all UC solutions are the same. Some operate as managed service providers and… Read more
Unified communications are among the most beneficial resources for modern companies. Because open communication is paramount to the success of projects, numerous organizations rely heavily on it. However, there are times with a unified communication solution no longer works. There can be a variety of reasons for this, but if production suffers because of a… Read more
The idea behind end user adoption is to get everyone to successfully integrate a new platform, application, or service into their daily routine. This process is often conducted by companies making a transition from older to newer systems, introducing a new program, or adding to workforce solutions. Successfully implementing a new solution requires a few… Read more
Every business needs effective communication to keep operating. Phone systems are the backbone to these operations, and if they go down an organization can suffer tremendous downtime. If your business relies on traditional phone setups, errors and downtime can occur with greater frequency. To help combat this, here’s a quick list of several common phone… Read more
Telecom solutions are popular among large businesses that rely on communication to optimize their operations. Sometimes, though, older systems do not provide the reliability needed to get things done. As a result, some companies utilize VoIP services. There’s also SIP (session initiation protocol), which operates on fundamentally similar levels. Both use the Internet to manage… Read more
Customer relationship management (CRM) is crucial to the success of any business. This total view of individual prospects creates enormous pools of useful data for companies. Every part of customer engagement is recorded, allowing a company to fine tune their process to generate the most profit. Salesforce is known for its CRM focused solutions. Here are eight ways… Read more
Cultivating a strong business-customer relationship is a key factor for any company’s success. Without a solid consumer base, a business has nowhere to go. Sometimes though, creating this positive relationship is easier said than done, despite all the work that might go into ad campaigns and other efforts. That’s why organizations choose to work with… Read more
It’s no secret that a strong communications platform is the backbone to a productive, efficient business. The ability to mobilize information to management helps projects move forward, while simultaneously managing positive customer relations. However, despite its importance, companies can find themselves overwhelmed with maintenance and the strain high volume places on their communication infrastructure. This… Read more
The consumer experience is a driving factor for the profitability of businesses. How a company cultivates its relationship with a customer base is done in several ways but mostly through communication. Some make sales with call centers, while others run email campaigns. But how is the infrastructure handled? Is it maintained by the business itself,… Read more
