Why End User Training is Essential After Implementing a New Solution
New software and IT solutions can revitalize productivity in the workplace, making previous tasks far more streamlined with greater accessibility. Wider options presented with new software or network infrastructure are a big determining factor in how well a company operates, which is why businesses invest a great deal of capital in them.
However, this investment cannot reach its full potential if end user training is insufficient. Staff that are not properly trained are not equipped to utilize software or solutions well, and as a result, companies see a poor return on their initial software investment.
There are numerous pitfalls that can occur when staff members are not properly trained for new solutions, whatever they may be.
For instance, let’s assume the solution is new VoIP-based software with a universal communication interface. The company invested in this to streamlined communication between workers and management for better project optimization.
However, because users were not trained well enough, they cannot make full use of the communication software. Perhaps they don’t understand that the VoIP system uses Internet instead of phone lines for handling calls, or perhaps they were not trained on sending project files in a shared file space. Because of this, they only make basic use of the system’s features, either slowing down business productivity or not increasing it at all.
End user training that’s poorly implemented also creates security risks. If a new solution requires a strict set of log in regulations, or is required to connect to the company network in a certain way, the workforce must understand that. When not properly trained, those workers might not follow the set regulations and create holes in data security, leaving the network exposed and generating other potential weaknesses.
Proper training also leads to better acceptance and understanding of new endpoint solutions as well. Everyone resists change, especially if it’s something they’ve comfortably used for an extended period of time. Part of proper solution introduction then is not just training but also culture. It’s allowing workers to understand how the new solution helps them increase their productivity and helping them accept and embrace new standards.
If employees aren’t trained for the above, then they’ll typically see the new endpoint solution as clumsy, invasive, and overall disadvantageous. This leads to greater worker frustration, a slower adoption of the new solution (or none at all), and a worse rate of return on the investment made.
It also helps workers when they understand why the company adopted the endpoint solution in the first place. Simply introducing new methods in the workplace can seem strange and needless. However, when employees know it’s to help them by streamlining their tasks or allowing them to communicate better, they’ll accept it more readily.
Overall, without training or understanding of the latest endpoint solutions, a business will see no returns on its developments. Just like introducing a new tool for construction, workers can’t be expected to learn on their own.
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