Converged Communication Systems and Avaya IP Office Event Part II: Key Features of Avaya Communicator for Web and one-X Portal
In order to accommodate an increasingly mobile workforce, businesses must find a way to keep employees connected with customers and coworkers, whether they’re in the office or working remotely. Avaya IP Office includes tools and capabilities that facilitate collaboration and boost engagement for workers, whether they’re in the office, at home or on the go. Converged Communication Systems and Avaya hosted an event at the Avaya Demo Center in downtown Chicago on September 17 to help current and prospective IP Office customers learn more about the advantages the solution offers.
The Avaya IP Office & Business Benefits Knowledge Transfer event had two parts with a number of breakout sessions. During the first part of the Avaya IP Office & Business Benefits Knowledge Transfer event, participants had the opportunity to attend breakout sessions covering topics such as the benefits of IP Office Server Edition and how to address common IP Office support issues. In case you weren’t able to attend, here’s some of the information presented during the second part of the event: key features and benefits of one-X portal and the Esna-powered Avaya Communicator for Web.
Avaya Communicator for Web: Stay Connected Wherever You Are
After acquiring Esna Technologies (a leading provider of embedded real-time collaboration and communication solutions), Avaya released Avaya Communicator for Web, a browser extension that integrates with business cloud communications such as Salesforce, Google Business, and Microsoft Office 365.
Communicator for Web allows clients with IP Office Server Edition to communicate with colleagues without having to leave cloud-based business applications or Web pages. The Communicator is HTML5-based, fluid and very responsive. It allows for browser-based real-time communications in Chrome, Internet Explorer, Google Apps, and other applications. It also integrates with Google Hangouts and allows for screen sharing. In addition, it allows for real-time presence across Google Drive: Coworkers sharing documents can see each other’s presence and availability, which can be set manually or automatically using Google Calendar.
Avaya Communicator for Web also allows for voice, video, instant messaging, presence and more from Office 365 documents. You can use it to find your teammates, connect and collaborate in real-time, and make voice and video calls from your browser – no phone required.
Avaya one-X Portal: One Interface for Office, Remote, and Mobile Work
Avaya one-X Portal – a Web-based unified communications client that comes with IP Office Server Edition – gives users access to Avaya telephony, messaging, mobility, presence, and conferencing services through a single browser-based interface. You can use one-X portal to log into and manage your desk phone, instant messaging and presence. Cell phone clients, including both Android and iPad mobile clients, tie into it as well.
With one-X, you have the ability to make and record calls. Additionally, it provides advanced conference control capabilities: Users can see who’s talking in a conference, lock or end the conference, or even select individual users and drop them from the conference.
In addition, because one-X lets you make calls as if you’re using your desk phone, it’s useful if you need to work remotely but don’t want to give out your personal cell phone number. Clients can call your DID number and reach you through one-X as if you were at your desk.
To learn more about how Avaya Communicator for Web, one-X portal, and Avaya IP Office in general can boost your business, contact us today at (877) 598-3999 or sales@convergedsystems.com.
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