Avaya News September 2020: How CCS Helped a Chicago Investment Firm With an Avaya Virtual Server Edition Solution
In this month’s Avaya news and updates, we’ve added some new case studies to our site demonstrating how the Converged Communication Systems (CCS) team can help businesses get the most out of Avaya solutions. Additionally, the telecom solution supplier has posted some notable news items since our last blog entry. Please read on for details.
CCS Case Studies: Driving Productivity and Resiliency With Leading Telecom Solutions
Our team of telecom experts is committed to empowering our clients and helping them achieve their business objectives with advanced communications solutions. We’ve recently added a couple of case studies illustrating the benefits of our support and services. Here’s what’s new on the case studies section of our site this month:
1. Assisting an Investment Firm by Implementing an Avaya Virtual Server Edition Solution
Read this case study to learn how we helped a Chicago-based investment firm add a new site to their Avaya system and establish a disaster recovery plan between the two locations. Find out about the advantages of leveraging Avaya solutions such as one-X Communicator, Session Border Controller and Virtual Server Edition.
2. Enhancing the Customer Experience (CX) with a Cloud Contact Center Solution
In this case study, we explore how the CCS team assisted a client in identifying and implementing a true omnichannel cloud contact center solution that integrated with their legacy Avaya system. Learn how the new contact center platform drives better customer service and productivity with in-depth analytics, remote work capabilities and more.
Avaya News
Since the publication of our last Avaya news blog entry, this leading enterprise communications solution supplier has posted several notable news items, including the following:
1. “Avaya Named 2020 STAR Award Winner for Innovation, Leadership and Excellence by the Technology & Services Industry Association”
The supplier received one of the highest honors in the technology and services industry for Innovation in Migration to Selling Subscription Offers via Avaya OneCloud Subscription.
2. “Avaya OneCloud™ CCaaS Earns 2020 Contact Center Technology Award”
This accolade highlights how the OneCloud CCaaS platform drives exceptional customer experiences with advanced workforce and customer engagement capabilities.
3. “Avaya Providing Emergency Communications and Notification Resources To Aid Customers Impacted By Hurricane Laura”
The supplier has extended special offers to customers affected by Hurricane Laura, including a free 60-day Avaya Spaces trial and complimentary 90-day remote access licenses for Avaya Unified Communications and Contact Center solutions.
For more information on how CCS and Avaya can empower your business with industry-leading solutions, support and services, feel free to reach out to our team of telecom experts by calling 877-598-3999 or emailing sales@convergedsystems.com.
Leave a Reply