Avaya News May 2021: Supplier Reports $738M in Total Revenue for Q2
In Avaya news for May 2021, the leading enterprise communication solution supplier reported financial results for the second quarter of the 2021 fiscal year, which ended March 31. The company also announced new capabilities for Avaya Cloud Office (ACO) and Avaya OneCloud Contact Center as a Service (CCaaS). Keep reading for details.
1. “Avaya Reports Second Quarter Fiscal 2021 Financial Results”
Avaya Holdings Corp. reported $738 million in total revenue, an 8 percent year-over-year increase.
2. “Customer Adoption Accelerates as Avaya Cloud Office™ Adds New Features Enabling Businesses to Leverage Cloud Communications Empowering Their Workforce”
Avaya and RingCentral announced the expansion of and addition of new features to ACO, which is now available in 13 countries. New capabilities include a customizable key layout for Avaya J-Series devices, centralized administration of multiple accounts, Salesforce integration, and more.
3. “New AI Workflow Capability for Avaya OneCloud CCaaS Infused with New Voice and Digital Engagement Features to Enhance Customer Experience”
Avaya announced the introduction of a unified visual design environment for voice, AI and digital applications in Avaya OneCloud CCaaS.
4. “Avaya Named A Leader in the 2021 Aragon Research Globe™ for Video Conferencing – Enabling the New World of Work”
Driven by solutions such as Avaya Spaces and ACO, Avaya earned recognition as a leader from The Aragon Research Globe for Videoconferencing 2021.
5. “Avaya Named a Top 5 CCaaS Provider By Ventana Research in 2021 Contact Center in the Cloud Value Index, Citing Strength in Delivering Exceptional Customer Experiences”
Avaya OneCloud CCaaS earned the enterprise communication solution provider a spot among the top five CCaaS suppliers in the 2021 Value Index for Contact Center in the Cloud from Ventana Research.
If you’d like to learn more about Avaya, the Converged Communication Systems (CCS) team would be happy to help you. As an established Avaya partner, we can assist you in implementing and maintaining solutions that meet your company’s unique needs. Our telephony experts can provide installation, maintenance and support services. On top of that, for current Avaya clients, we can extend the latest deals and promotions.
For more information, just give us a call at 877-598-3999 or email sales@convergedsystems.com.
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