Avaya News January 2021: Supplier Offers HIPAA-Compliant Solutions to Support Vaccine Distribution
In Avaya news for January 2021, the leading enterprise communication solution supplier has appointed a new senior vice president of global services and announced HIPAA-compliant solutions available to support COVID-19 vaccine administration, among other updates.
1. “Avaya Expanding AI-powered Contact Center Capabilities to Improve Customer Experience, Participating with AWS Contact Center Intelligence”
Avaya announced an extended relationship with Amazon Web Services (AWS) that supports enhanced AI-driven customer experience features for Avaya OneCloud Contact Center as a Service (CCaaS) end users.
2. “Avaya Appoints Tony Alfano Senior Vice President of Global Services”
Tony Alfano brings more than 30 years of management and service delivery experience to his new role with Avaya, in which he’ll oversee the sale and delivery of services to support client success, among other important responsibilities.
3. “Avaya Helps NORAD Spread Christmas Cheer To Millions of Families Following Santa Claus Across The Globe”
Last month, Avaya’s OneCloud CCaaS technology helped the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base in Colorado Springs, Colorado offer real-time updates to children on Santa’s progress delivering presents around the world.
4. “Avaya Announces Solutions to Assist with COVID-19 Vaccine Rollout”
Avaya offers solutions made specifically for government agencies and healthcare providers: Avaya OneCloud CPaaS is HIPAA compliant and can assist with vaccine distribution and administration efforts. Note: Converged Communication Systems (CCS) is one of the only HIPAA compliant Avaya business partners.
To learn more about Avaya products and services, don’t hesitate to reach out to the CCS team. As a trusted Avaya partner, we can assist you in finding and implementing solutions that support your organizational objectives. We can also provide high-quality installation, maintenance and support services. Additionally, we can extend the latest promotions to existing Avaya clients. For details, call 877-598-3999 or email sales@convergedsystems.com.
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