Avaya news April 2022: Insurance distributor switches to CCS for reliable Avaya support
In Avaya news for April 2022, a major insurance distributor that had issues with their previous Avaya partner now enjoys faster and more reliable support services after engaging with Converged Communication Systems (CCS). Additionally, the leading enterprise communications supplier earned recognition for its Avaya Edge Partner Program in CRN’s 2022 Partner Program Guide. Keep reading for more updates and announcements from Avaya.
CCS and Avaya monthly win: Insurance distributor switches to Converged for fast, effective IP Office support services
A specialty insurance distributor with approximately 3,000 employees and 10 locations was running into issues with delayed support from their Avaya partner. Additionally, they lost a member of their in-house staff who supported their telephony system. Subsequently, the company turned to the CCS team to support their IP Office Select system.
Our team carried out a general health check for their solution and took over maintenance and day-to-day support of their IP Office platform, freeing up the firm’s internal IT team to focus on other projects. Now, the insurance provider experiences faster and better support, increased visibility into their system, and advanced notice of potential problems thanks to proactive monitoring services from CCS. Now they also have a partner that can help them with future upgrades and strategic telephony initiatives.
Avaya news
Since we published last month’s Avaya news blog, the supplier has issued the following press releases.
1. “Avaya OneCloud™ Communications and Collaboration Solutions for Advanced Call Center Technologies (ACT), an Outsourcing Provider, Improve Experiences while Significantly Reducing Costs”
An outsourcing program provider for some of the largest enterprises in the country selected the Avaya OneCloud platform to improve efficiency and lower costs.
2. “Merchants Launches Cloud-Based Customer Experience Platform Powered by Avaya”
A customer management partner focused on business process outsourcing has constructed a cloud-based customer experience platform with Avaya OneCloud as its foundation.
3. “Avaya and Alcatel-Lucent Enterprise Announce Strategic Partnership to Accelerate Their Customers’ Transformation to the Cloud”
Through the partnership with Avaya, Alcatel-Lucent Enterprise will provide Avaya OneCloud Contact Center as a Service (CCaaS). Meanwhile, Avaya will deliver ALE Digital Age Networking products.
4. “Avaya Achieves CRN 5-Star Rating for its Avaya Edge Partner Program – for Enabling Partner Innovation and Customer Success”
CRN gave Avaya a 5-star rating in its 2022 Partner Program Guide, which identifies leading partner programs from standout tech suppliers.
If you’re interested in learning more about Avaya’s communication solutions, our team can assist you. As an established Avaya partner, we can provide installation, maintenance and support services that meet your organization’s needs. Additionally, we can extend the latest deals and promotions to current Avaya clients. For more information, give us a call at 877-598-3999 or email sales@convergedsystems.com.
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