Avaya news April 2025: Supplier introduces Avaya Infinity™ platform for CX
In Avaya news for April 2025, the communication solution supplier announced the new Avaya Infinity™ platform. Additionally, the provider’s partner program received recognition from CRN, a brand of The Channel Company. Avaya also announced the results of a study on the impact of AI in the contact center. Keep reading for details.
Since we published our last Avaya news round-up, the supplier has issued these press releases:
1. “Announcing Avaya Infinity™ Platform”
The new solution leverages modern technologies like AI and intelligent orchestration to fix fragmented customer experiences (CX). The Avaya Infinity™ CX platform increases enterprise agility and connects channels, insights, technology and workflows.
2. “New Avaya Study Finds AI Orchestration is Revolutionizing Customer Experience in the Contact Center as Large, Global Organizations Shift to Hyper-personalized Engagement”
The study, commissioned by Avaya and conducted by Forrester Consulting, found that 42 percent of business decision-makers believe cutting operational costs and increasing customer satisfaction are equally important where AI in CX is concerned.
3. “CRN Recognizes Avaya’s Commitment to Strategic Partnerships with 5-Star Rating for 17th Consecutive Year”
The rating acknowledges the value the Avaya partner program delivers, supporting long-term success by providing market-leading solutions and outstanding CX. The evolving Avaya Partner Program is based on the core principles of loyalty, quality and organic growth.
If you want to explore Avaya solutions for your business, the CCS team is available to assist you. As an established Avaya business partner, we offer white-glove installation, maintenance and support services. Additionally, we can offer current Avaya clients the latest deals and promotions.
Start today by calling 877-598-3999 or emailing sales@convergedsystems.com to talk to our team of Avaya experts.
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