Avaya news October 2024: Supplier showcases AI-based Virtual Operations Manager concept
In Avaya news for October 2024, the provider showcased a new Virtual Operations Manager concept at GITEX Global in Dubai. Additionally, the company bolstered partnerships with Dubai Police and Verint. Keep reading for more Avaya news and announcements.
The communications solution supplier has issued the following press releases since we posted our last Avaya news round-up.
1. “Dubai Police and Avaya Strengthen Partnership With ‘Amna’ Virtual Assistant Project”
Amna is a virtual assistant engine powered by virtual intelligence that was created to field inquiries from members of the public and citizens for Dubai Police.
2. “Avaya helps Transcom eliminate language barriers in customer service with an AI-powered real-time translation solution”
Transcom is leveraging the Avaya Experience Platform and integration by Sabio Group to give contact center agents the ability to talk to customers globally in over 100 languages.
3. “Avaya Intelligently Augments CX Role With AI-Based ‘Virtual Operations Manager”
The Virtual Operations Manager augments human operations managers by enabling them to analyze large amounts of data generated by contact center customer experience (CX) applications.
4. “Avaya and Verint Deepen Long-Standing, Award-Winning Partnership to Deliver Advanced AI Solutions”
Avaya clients can access over 50 AI-powered bots through the Verint Open Platform. Newly announced bots include Verint Agent Copilot Bots that automate contact center tasks and a Knowledge Automation Bot that utilizes generative AI to search content sources and quickly respond to customer inquiries.
If you want to explore Avaya solutions for your organization, the CCS team can help. As an established Avaya business partner, we deliver white-glove installation, maintenance and support services. We can also extend the latest deals and promotions to current Avaya clients.
Connect with our Avaya experts today by calling 877-598-3999 or emailing sales@convergedsystems.com.
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