Avaya news May 2024: Supplier enhances Avaya Experience Platform (AXP)
In Avaya news for May 2024, the supplier unveiled various enhancements to the Avaya Experience Platform (AXP) during Avaya ENGAGE 2024 in Denver, Colorado. Additionally, the enterprise communications solution provider announced a new partnership with LivePerson. Keep reading for details.
Avaya has issued the following press releases since the publication of our last news round-up.
1. “Avaya Announces its Upcoming Presence at Customer Contact Week (CCW) 2024 in Las Vegas”
Avaya will host a fireside chat on Wednesday, June 5, and a client case study on Thursday, June 6, during the upcoming conference at Caesar’s Forum.
2. “Inaugural CX Force Awards Winners Honored at Avaya ENGAGE for Transforming Customer Experiences”
The CX Force Awards recognize organizations, teams, and individuals who have overcome obstacles to set new standards for exceptional customer experiences.
3. “Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience”
At Avaya ENGAGE 2024 in Denver, Colorado, the supplier announced various enhancements to AXP, such as AI self-service, workforce engagement, and proactive customer care capabilities, among other improvements.
4. “Avaya and LivePerson Announce New Partnership to Deliver Best-in-Class CX”
As part of the partnership, Avaya will integrate LivePerson’s Conversational Cloud platform with AXP to support outstanding customer experiences (CX) and drive digital transformation.
5. “Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences”
Organizations can enhance their existing Avaya investments with advanced collaboration capabilities from RingCentral.
6. “Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the Enterprise”
Integrating Edify’s no-code orchestration engine with AXP will allow businesses to efficiently construct and implement workflows to support personalized customer experiences.
7. “Constellation Research Names Avaya In ShortLists™ Among Top Solutions For Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS)”
AXP made the ShortList for CCaaS, and Avaya Cloud Office (ACO) is on the UCaaS ShortList. Constellation Research compiles these lists based on partner conversations, client inquiries, customer references, market share, vendor selection projects, and in-house research.
If you want more information about Avaya solutions for your business, the CCS team would be happy to help you. As a certified Avaya business partner, we provide best-in-class installation, maintenance and support services. We can also extend the latest deals and promotions to current Avaya clients.
Start now by calling 877-598-3999 or emailing sales@convergedsystems.com.
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