Avaya news March 2024: Texas city selects CCS as new Avaya support provider

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In Avaya news for March 2024, a city government in Texas selected Converged Communication Systems (CCS) as their new Avaya support provider. Additionally, the leading enterprise communications solution supplier announced a new Communication and Collaboration Suite. Keep reading for details.

CCS and Avaya monthly wins

The CCS staff assisted Avaya clients in the following ways in the past month.

  1. The government of a city in Texas with a population of approximately 15,000 was searching for a new Avaya support provider and selected CCS. The city also plans to transition to the cloud with our assistance.
  2. An Illinois retailer and established CCS client with over 1,500 employees is transitioning their digital models to IP-based models. They purchased 250 Avaya J Series phones from CCS to achieve this.

Avaya News

The enterprise communications solution supplier has issued the following press releases since the publication of our last Avaya news round-up.

1. “Avaya Announces Enhanced Avaya Experience Platform™ to Align Customer Experience Portfolio to Innovation Without Disruption Strategy
The supplier simplified product names under the Avaya Experience Platform. Avaya Call Center Elite is now Avaya Experience Platform™ (AXP) On-Prem; Avaya Enterprise Cloud has been renamed as Avaya Experience Platform™ (AXP) Private Cloud; and Avaya Experience Platform CCaaS is now Avaya Experience Platform™ (AXP) Public Cloud.

2. “Avaya Aligns Unified Communication Portfolio to ‘Innovation Without Disruption’ Strategy; Announces New Communication and Collaboration Suite
The new Avaya Communication and Collaboration Suite includes on-prem, private cloud, and public cloud solutions that support better employee experiences.

3. “Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
As part of the partnership, Avaya’s new Communication and Collaboration Suite will integrate with Zoom Workplace, an AI-powered collaboration platform.

4. “Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence
Avaya’s CX Force Awards recognize strategists, innovators, and pioneers devoted to improving customer experiences.

5. “Avaya to Deliver AI-Powered Customer Experience Use Cases and Insights at Enterprise Connect 2024
At Enterprise Connect 2024 in Orlando, Florida, Avaya showcased how businesses can enhance customer and employee experiences with AI.

6. “GEOSA Investing In Transformed Citizen Experience With Avaya
The General Authority for Survey and Geospatial Information (GEOSA) in Saudi Arabia announced a strategic partnership with Avaya to enhance customer service delivered via a new contact center.

7. “Avaya to Demonstrate How AI Can Transform Experiences at LEAP 2024
Earlier this month, Avaya participated in LEAP 2024 in Saudi Arabia and demonstrated how Avaya offerings can transform customer and employee experiences with AI.

If you’re interested in learning more about Avaya solutions for your business, the CCS team would be happy to help you. As an established Avaya business partner, we provide best-in-class installation, maintenance and support services. We can also extend the latest deals and promotions to current Avaya clients.

Take the first step toward better communications today by calling 877-598-3999 or emailing sales@convergedsystems.com.

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