5 Things to Know About Avaya One-X
Unified communications are an important characteristic of successful, fluid businesses. Companies that utilize a UC program are often more productive than competitors and more efficient in accomplishing day-to-day tasks. No exception to the rule is the Avaya One-X communication software, a bundled program designed to help reduce complexity when working towards solutions via business communication. If you’re looking to adopt UC software or just want to improve internal communication, here are a few things Avaya One-X can do.
1. Usable from anywhere. With compatible hardware, Avaya One-X software can be used by any employee from multiple locations. An employee can hold meetings or address questions from another part of the office or even from their own home. This means urgent notifications don’t have to wait for resolution or response.
2. Up to six people can be on the same call. With a click of a button, Avaya’s client can add multiple people to one voice/video chat. This is extremely helpful when trying to organize messages and meetings about current or future projects. The application will also keep records of when calls were made at what times, so you have an active log of all your messages.
3. Availability information. Perhaps one of the more advantageous features of the One-X client is its visual indication of who is available for messaging. Depending on your business, it’s possible one or more employees is currently preoccupied with a customer or business call. That means if something needs to be addressed or you need to contact someone (like IT), you’ll know who can actually respond. As an added bonus, users will have indicators of what messengers they’re using and where they are, such as working from home, out of town, in the office, or whatever else.
4. Increases productivity. Because of the aforementioned benefits of setting user status, workers are allowed to focus on important tasks. A lack of disruption (at least for smaller tasks) across the board ultimately creates a stronger network of efficiently working people.
5. Mobile availability. One of the last (but not least) strengths of the One-X application is its compatibility with mobile devices. During work hours it’s easy to get sidetracked by multiple tasks, especially on busy days. This can often lead to missed calls or late response times to important messages. However, Avaya One-X comes with a mobile smartphone app which offers all of the advantages listed above. That keeps you in the loop and allows you to respond to important calls or texts when necessary, or even make them yourself.
Hopefully this quick article gives you an idea of what Avaya’s unified communications platform can do. If you find that making calls or getting in contact with your workforce is a daunting task, it might be time to consider a UC platform. Efficiency can improve across the board, and you won’t have to wonder if someone’s in the office to receive a message.
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