Training

Avaya IP Office has the potential to help companies increase customer and employee engagement with flexible and scalable collaboration capabilities. A business that uses this cost-effective communications solution effectively can increase productivity, improve customer service, and ultimately achieve its goals. However, without the proper end user training, employees won't be able to take full advantage of the advanced communication abilities available to them through the Avaya solution. Ensuring that workers understand how to use the system effectively is crucial if you want to maximize your return on investment.

CCS and Avaya can help your company make the most of Avaya IP Office Virtual Server Edition and other Avaya products with professional end user and administrative training services. CCS offers a range of training offerings for administrators, end users, call center supervisors, and more. Additionally, Avaya Learning provides industry leading training materials for all Avaya products.

In addition to helping you install, maintain, and support your Avaya solution, CCS offers both onsite and remote training for end users and administrators to help businesses leverage new technologies as effectively as possible. It's also important to make sure that call center and contact center agents and supervisors receive training on new solutions so that they can provide the best possible caller experience and customer service. If your company purchases Avaya IP Office or another solution from us, we will ensure your organization is fully trained on how to use the product in order to produce optimal results and peak performance.

The CCS team of trainers will work with your administrative staff, end users, and receptionists/operators to make sure that everyone is well-versed in the product. Our team will provide critical details on how to use the solution, in addition to end user documentation customized to meet your company's unique needs and fit your environment.

Additionally, CCS offers free monthly training seminars for CCS maintenance customers who would like to go over product feature functionality and innovations. These seminars can help you stay up-to-date on your communication system's flexibility and administrative tools. We also provide paid seminars and one-on-one training sessions for more advanced topics and applications.

Avaya Learning helps customers achieve maximum ROI with best-in-class training for Avaya products. Use self-paced, virtual and interactive environments to ensure your team is proficient in your Avaya solution. Avaya Learning uses a blended training approach and covers topics such as certification and skills development.

Additionally, the Avaya Professional Credentialing Program can help you master the skills needed to effectively maintain and administrate Avaya products and solutions. Overall, Avaya Learning leverages expertise from its worldwide support centers to help customers, partners, and associates alike realize the full value of Avaya communications solutions. Furthermore, the Avaya Support Website offers instructional videos for Avaya products, including IP Office.

In the end, no matter how advanced a communications solution is, your company can't leverage it effectively without first making sure that your employees understand how to use the new technology. For more information on training services for Avaya IP Office and other products, contact CCS today at (877) 598-3999 or email us at sales@convergedsystems.com.