How to Locate the Right Avaya Partner
Locating the right Avaya partner isn't always as easy as searching the internet or making a phone call. The Avaya partner locator tool can help you find a local technician, but when it comes to finding the right company, here are a few things you might want to consider to make sure you're working with the best.
Purchasing a New Avaya Solution: Locate the Right Avaya Partner
Locating the right partner to implement your Avaya solution can be confusing. It takes a dedicated team of professionals to project manage, setup, configure and implement your new system. If implemented incorrectly, you could have maintenance and support issues on the back end. Converged Communication Systems can help minimize your frustration as well as post installation issues with a full in-house maintenance, support and IT department. Here's how it works:
First, our team of certified projected managers can help you identify and map out your expectations. They are responsible for leading our team of in-house technicians, as well as helping you manage your time line.
Then, our technical team stages your solution at our HQ and performs all setup, configuration and testing prior to installation. Preparation is the key to a smooth installation and lower post install maintenance issues.
Finally, our field techs review your site details and work with the project manager to discuss ways to minimize downtime during cutover. Our onsite and remote training staff works with you to help you understand how to use your new solutions.
30 Day Post Install Satisfaction Guarantee:
After our team has installed your solution, we'll help you understand and use your new system. Our 30 day post install satisfaction guarantee means that your project manager is available to assist with basic questions or programming modifications, so you can use your new Avaya solution with confidence.
Avaya Maintenance and Support: Assistance When You Need It
Converged Communication Systems specializes in providing access to telecom, network and IT professionals in-house, allowing for a single source of support to assist you with your technology needs. We have setup a system that is proactive in providing support rather than simply dispatching a tech to reboot your phone system. And, our centrally located maintenance network operation allows us to provide best in class support services.
Proactive Monitoring for Your Business:
Our proactive monitoring tools notify us of issues before they become a problem for your business. Centralized management and state-of-the-art technology allow our team to work efficiently and encourages collaboration. Our monitoring tools include telephony, infrastructure and IT solutions.
Telephony monitoring allows us to see voice trunk, phone system processor, call server, application server and voicemail outages. Based on the release and age of your system we may be able to pull application services, SNMP in depth monitoring, set minimum thresholds for IP related items such as QoS and MOS, and more.
Infrastructure monitoring includes such things and internet outage issues, service provider and telecom provider router outage, client firewall and managed switch outages. Monitoring these items is extremely important to clients with integrated and converged environments especially when using VoIP (H323) or SIP technologies.
IT monitoring for servers and workstations. For clients that need more robust monitoring and IT services, Converged can extend the service package to include these devices as well.
Converged Communications: Your Avaya Partner
Remote Versus Onsite Expertise: Converged has a team of nationwide field techs to assist with physical work such as rack and stack, installation and implementation, maintenance and support and other requests that require an onsite professional. Work with our network operations center to assist with your next project or for a simple labor request.
Standards and Practices: Our number one goal is to decrease client frustration and provide best in class support. We do this by repeating success and minimizing technical support issues. Our in-house team of engineers allow for quick turnaround during complex issues.
Workflow, Documentation and Automation: When your business experiences an issue, it could mean downtime for your employees. Our team works to cross reference your history and resolve the issue quicker, so that opening a support ticket it quick and painless.
Root Cause Analysis: Our support network is focused on identifying the root cause of your support related issue. These standards help us in decrease maintenance events and client headaches.
Collaboration: Our team of engineers is ready to assist you. Our engineers are certified in Avaya, Cisco, Microsoft, Citrix, Apple, VMWare, HP and Dell - just to name a few. This allows us to provide you the best agnostic solution based around your business' needs. In addition, this allows us to work with clients of all different environments as well as provide comprehensive support for service requests.
Looking for an Avaya contractor or Avaya technician?
Our operations center located in near Chicago provides access to remote engineering as well as field engineers to meet your firm's SLA (Service Level Agreement). We provide nationwide services and can work on your behalf or, as an extension of your team. Converged Communication Systems provides an all-encompassing support and technology solutions.
Whether you are looking for project assistance or day to day maintenance or support we can help. We provide comprehensive best in class services and are dedicated to your businesses success. Contact us at sales@convergedsystems.com for more information.
