Avaya OneCloud | Converged Communication Systems

Cloud technology has revolutionized how we communicate and collaborate, opening the door to greater mobility, flexibility and accessibility. Particularly as many businesses embrace remote work arrangements, hosted communication solutions that empower end users to deliver exceptional customer experiences from anywhere have become essential for long-term success in a digital world.

With the Avaya OneCloud brand, an established leader in the enterprise communications solution space offers a range of advanced cloud platforms designed to help businesses attract and retain both clients and employees with outstanding experiences. OneCloud encompasses the entire Avaya portfolio. It can fulfill a wide range of modern professional needs, from contact center and unified communication capabilities to app creation and integration.

This cloud product portfolio promotes innovation with the following market-leading solutions. You can choose to implement any and all of them via public, private, hybrid, subscription, or managed service models, depending on what makes the most sense for your organization.

• Avaya OneCloud Unified Communications as a Service (UCaaS): Give your team all the tools they need to get things done more effectively than ever with UCaaS solutions that make it easy to connect with coworkers and customers from anywhere, using any device. OneCloud UCaaS products and features include but are not limited to the following:
  • Calling and messaging
  • Conferences and meetings
  • Avaya Spaces for collaboration
  • Avaya Cloud Office by RingCentral
• Avaya OneCloud Contact Center as a Service (CCaaS): Today's consumers want to connect with companies on their terms, using the channel of their choice. OneCloud CCaaS includes all the features you need to meet those expectations, as well as streamline processes and gain in-depth performance insights with intelligent technology. This category includes but is not limited to the following products and features:
  • AI-driven interactions
  • Employee engagement tools
  • Automation for greater efficiency and better experiences
  • Comprehensive omnichannel contact center capabilities
• Avaya OneCloud Communications Platform as a Service (CPaaS): Construct and integrate your own customized communications-enabled apps to provide the best possible customer service with this cloud-delivered framework. You can leverage OneCloud CPaaS to build your own apps and enhance your existing IT infrastructure with the following functions:
  • Voice
  • Messaging
  • Call recording and transcription
  • SIP integration
  • Audio conferencing background audio customization and voice changer
  • Google Contact Center AI integration with just one click
  • Automated speech recognition and text-to-speech

If you aren't prepared to move all your communications solutions to the cloud but want to avoid the upfront costs and separate support contract negotiation required by the perpetual license purchase model, you should consider Avaya OneCloud Subscription, a new method for buying Avaya software and devices. Based on your needs, you can subscribe to Avaya UC (Avaya Workplace) and/or CC (Avaya Contact Center software) and choose either monthly or annual payments and a contract for 1, 3 or 5 years.

Modernizing your communications with Avaya OneCloud Subscription comes with the following benefits for your business:

• Rights to the most current Avaya software
• Access to the best support plans
• Keeping your communications software on-premises and retaining greater control
• Option to add phones and devices to your subscription
• Lower total cost of ownership due to less spending associated with keeping software and devices current
• 20 percent expansion allowance beyond the number of seats you choose for your subscription

If you'd like to learn more about Avaya OneCloud, our team of experienced techs can provide you with all the information you need to decide whether solutions from this provider support your operational objectives. As a longstanding Avaya trusted partner, we can also assist with installation, maintenance and ongoing support. Get in touch with our team today by calling 877-598-3999 or emailing sales@convergedsystems.com.