Avaya OneCloud Communications Platform as a Service (CPaaS)

Every organization has unique pain points, needs and goals. As a result, one-size-fits-all communication solutions aren't always optimal. Avaya, an innovator in the enterprise communications space, has made it possible to craft your own voice- and SMS-enabled apps customized to meet your company's requirements with Avaya OneCloud Communications Platform as a Service (CPaaS).

This easy-to-use platform gives developers the resources needed to build apps with the following telecom functionalities:

• Messaging
  • MMS
  • Two-way SMS
  • Deliver analytics
  • Auto splitting for long texts
  • Polls and surveys
  • Customized sender ID
  • Bulk messaging
  • Free inbound messaging
  • And more
• Voice
  • Text-to-speech
  • Interactive voice response (IVR)
  • Global phone numbers
  • Auto speech recognition
  • Transcription
  • SIP registration
  • Call tracking
  • Inbound call processing
  • Voice effects (octaves, pitch, temp and bitrate)
  • REST API
  • Caller ID management
  • And more
• Phone numbers
  • Toll-free
  • Local numbers
  • One-click enablement with Google CCAI
  • Dedicated short codes
  • Shared short codes
  • And more
• Carrier services
  • Call name (CNAM) lookup
  • Billing name address (BNAM) lookup
  • Worldwide carrier lookup

With open APIs from Avaya CPaaS, developers can integrate these functions into any application. You're free to select, implement and pay for only the communication abilities your company needs.

There are numerous reasons why innovators, developers and business leaders choose OneCloud CPaaS. Here are just some of the advantages of leveraging this platform to voice- and message-enable your apps:

• Burstable redundancy via the OneCloud CPaaS carrier network
• Ability to build in any language or development environment
• Option to leverage OPEN APIs to construct cloud communication apps accessible from anywhere
• Potential cost savings compared to legacy telephony systems (zero hardware required)
• Access to a developer portal for self-serve ordering and solution management

Ultimately, the CPaaS offering gives you all the elements you need to build the best possible communication application for your business.

This product has a wide range of use cases for all kinds of businesses across various industries. Here are just a few examples of how developers are already using Avaya OneCloud CPaaS to deliver exceptional customer experiences and position their organizations for success:

• SMS enablement for client notifications
• IVR to direct clients to the customer service representative most qualified to address their query
• Call recording and transcription for customer support insights
• Click-to-call functionality for efficiency in responding to client issues

As a trusted Avaya partner, we can help you identify the solutions that make the most sense for your business – in addition to assisting with installation, maintenance and ongoing support. We can also offer the latest deals and discounts to current Avaya customers. Learn more by calling 877-598-3999 or emailing sales@convergedsystems.com.