In October 2019, Avaya and RingCentral announced a strategic partnership which introduced a new global solution for Unified Communications as a Service (UCaaS) called Avaya Cloud Office by RingCentral (ACO). Avaya is expected to launch ACO in the first quarter of 2020.
ACO combines RingCentral's leading UCaaS platform with Avaya technology services and migration capabilities to create a highly differentiated UCaaS offering.
Avaya Cloud Office expands Avaya's portfolio to offer UC, contact center (CC), UCaaS and Contact Center as a Service (CCaaS) solutions to its customer base, Avaya's offerings will now include a full suite of public, private and hybrid cloud solutions for its global UC and CC customers and partners.
Additionally, Avaya and RingCentral will continue to develop programs aimed at automating the transition for current Avaya customers to the new RingCentral-based ACO solution. They're committed to leveraging existing solutions to simplify and reduce the timeframe of cloud migration.
UCaaS offers cloud-based communication capabilities for all devices across multiple channels, such as chat, video conferencing, text messaging and more. The benefits of UCaaS are lower costs, high productivity, more mobility, better customer experience and better flexibility and scalability. The UCaaS market is growing with RingCentral as one of the leaders in the industry: the global UCaaS market reached 61.9 billion in value by the end of 2018. It's expected to reach 79.3 billion in value by the end of 2024.
About Avaya:A global leader in enterprise communication systems, Avaya provides unified communications, contact centers, data solutions and related services through its channel partners, such as Converged Communication Systems.
About RingCentral:RingCentral is a leading cloud-based VoIP provider that offers the following all-in-one cloud phone, video conferencing, team messaging, contact center solutions for small to enterprises business. Some other solutions RingCentral offers are virtual assistant, integrated applications, internet fax, screen sharing, video conference and call forwarding and recording.
As a partner of both Avaya and RingCentral, Converged Communications Systems offers an array of support services, including leveraging your existing on-premise Avaya infrastructure to move your business to the cloud and UCaaS solutions. For more information about our offerings related to UCaaS or other communication solutions, contact us today by calling 877-598-3999 or emailing sales@convergedsystems.com
Read the full press release about the Avaya and RingCentral strategic partnership.
