Case Study: CCS Implements Avaya System for Financial Services, Workers' Comp Insurance Provider
Applied Underwriters wasn't happy with their current business partner and the level of support they were receiving, so they turned to Converged Communication Systems (CCS). In this case study, we'll cover how the CCS team helped Applied by delivering a range of best-in-class services and solutions, including consulting and designing and engineering new solutions. We ultimately set up a multi-site, centralized Avaya system for the client's many locations nationwide. Additionally, during the COVID-19 pandemic, we helped them transition their employees to remote work arrangements.
Download the Applied Underwriters case study and learn about the following:
- How CCS provided the client with numerous Avaya IP Office solutions and tied them together
- The business benefits of a private Avaya cloud solution and an Avaya Service Edition core
- How our team supports the client with a range of maintenance services, including live help desk, Monitoring as a Service (MaaS), vendor management and more
- The long-term advantages of the remote work solutions, including VPN phones and softphone applications, that CCS deployed in response to the COVID-19 outbreak
