Training

To get the most out of your investment, it's important to ensure that you purchase products and solutions from technology organizations that provide both end user and administrative training. Converged Communication Systems can provide training overlay services for cloud solutions to ensure that your company gets the assistance it needs, beyond online tutorials from the cloud provider.

To successfully take over post-implementation, it's important to know how to handle basic day-to-day moves, additions and changes for all of your company's technology solutions. Our team of trainers works with your administrative staff and provides crucial details on how to manage your solution. We also have fully managed service offerings that involve our team taking over the day-to-day responsibilities.

It's extremely important to ensure successful end user adoption of products and solutions. Our onsite corporate trainings empower end users with guided and controlled courses that teach them how to leverage new technologies. End user documentation is also customized to fit the client's environment, focusing on the most-utilized features and eliminating the need to search lengthy manufacturer user guides for information.

When deploying cloud solutions, some providers just provide end users with a link. CCS, on the other hand, offers cloud training services: We'll send a corporate trainer as an overlay to provide more in-depth assistance to your organization.

The receptionist or operator - who uses technology in a different way than the typical end user - is crucial to any business. CCS will help empower your receptionist or operator to leverage the technology deployed in the best and most effective way possible to fulfill their responsibilities.

In order to provide the best caller experience and customer experience it is critical to train your Agents and Supervisors. This empowers them to understand and utilize the technology properly in order to use the technology uniformly. Standardizing on how agents utilize the technology will provide more accurate reports and decrease wait and abandon times.

Clients looking deploy desktop or mobile applications typically gravitate towards our "train the trainer" program. Our team will enable your key contacts for each department to train their peers and team. Not only can this help with workstation or mobile application deployment, but it also provides an effective solution for companies that have multiple shifts and/or can't shut down an entire department for training.

For client admins that need more advanced and tailored training, we have highly customized programs based on your current environment. Our engineers focus on your team of administrative technologists to review concepts, white board, test, and review common support issues. Training topics can include day-to-day how-to's on configuration examples and support responsibilities for administrative staff members.

Keep an eye out for our basic refresher training events for administrators. Converged Communication Systems provides refresher training classes at no additional cost for clients with Converged support agreements for certain products and/or solutions. Reach out to your account manager for more details.

End user adoption is extremely important for any business looking to optimize its technology investment. Contact us at (877) 598-3999 or email us at sales@convergedsystems.com for more information regarding our training services.