2930 Central Street
Evanston, Illinois 60201
Phone: (877) 598-3999
Nationwide Network Operations Center
Evanston, Illinois 60201
7760 France Ave. South, 11th Floor
Minneapolis, Minnesota 55435
Milwaukee, Wisconsin 53202
New York Location:
New York, New York 10038
Fort Lauderdale, Florida 33309
Los Angeles Location:
Lake Forest, California 92630
Santa Barbara Location:
Santa Barbara, California 93101
Additional CCS Locations:
Grand Rapids, Michigan 49503
San Francisco Location:
San Francisco, California 94105
Dallas, Texas 75243
Columbus, Ohio 43219
Indianapolis, Indiana 46240
West Des Moines
Des Moines, Iowa 50266
St. Louis, Missouri 63005
Seatac, Washington 98148
Romulus, Michigan 48174
Avaya IP Office Solutions and Services
The Avaya IP Office hit the north American market
in 2000 and built momentum as the #1 small-medium site PBX / IP
Telephony solution in 2002-2003 winning several awards in 2003.
The Avaya IP Office phone system is a traditional feature rich
Avaya solution packaged in a convenience 19” rack mountable
solution that is easy to manage, expand, maintenance, and service.
The Avaya IP Office solution has the flexibility to have analog,
digital and/or VoIP endpoints added onto the system at anytime. The
Avaya IP Office system grows up to 360 physical endpoints and can
be networked to other Avaya IP Office systems via traditional or
VoIP trunking. The Avaya IP Office can also network to any VoIP trunk
phone system to allow site-to-site calling if need be.
Some Standard Features Include:
The Avaya IP Office conference bridge is
free and easy to use. Each IP Office phone system has a built in
up to 64 party conference bridge (depends on the number and type
of lines coming in).
The Avaya IP Office has hot desking aka roaming profiles that
allows you to log in at any phone. This hot feature brings all
your features wherever you may roam.
The Avaya IP Office has remote call forward options
that allow you to remote call forward your phone by one touch
on the phone, from a PC application or for mobile users from touch
tone interface by calling in.
The Avaya IP Office personalized user auto attendant allows
for callers to hit 0, 2, or 3 and send their call to end
users backup position, cell phone or second number with one
The Avaya IP Office has free smdr (also
called call reports) that are printed out
as a .CSV (excel spreadsheet).
The Avaya IP Office call center features are
extremely robust. ACD and queuing features
are state of the art allowing for delayed and still queued announcements
that are customizable and flexible. Overflow thresholds are allowed
as well as alarm notification to analog bell, alert or chime for
calls in queue. Estimated number to answer as well as time in queue
are also standard features.
The Avaya IP Office call recording is free
of charge and an excellent idea of training purposes, abuse calls,
recording conference calls, and customer service calls. You can take
a random sample or record all calls automatically or by a one-touch
The Avaya IP Office allows for simple (SMTP) voicemail to
email copies or alerts. This stores a windows
media file (.WAV) and sends to any SMTP email.
The Avaya IP Office comes with a full array of features, contact
the CCS Sales Department for more details 847-424-1500.
Some Licensable Features Include:
Advanced Networking allows for users to roaming
and login across networked phone systems no matter digital or VoIP
Site to Site networking as well as VoIP
endpoints are allowed to allow your phone system
to act fully VOIP or hybrid (digital/analog and IP).
Mobile Twinning allows cell phone users
to get callers who call users extension will get a bridge
of the call. This means the cell will get the Caller-Id of the
call. This comes in handy for mobile intensive users as well
as on call personnel. This allows for Avaya’s
One-X mobile which acts as if your cell phone is an extension
off the phone system. This allows you to track cell phone calls
and bill customers as well as use features as if you were on
a traditional office phone.
Unified Messaging allows full integration
to Microsoft® Exchange
to synchronize voicemail and email.
Contact Store allows recording intensive
environments to better manage calls.
CCC (Compact Center Center) and SBCC
(Small Business Contact Center) allows for Call
Centers to monitor real-time and historically reporting.
And much more…
Avaya IP Office Family of Products Include:
- Avaya IP400
- Avaya IP403
- Avaya IP406
- Avaya IP412
- Avaya IP500
- Avaya SOHO
If you want more information please contact our Avaya sales department
at 847-424-1500 or email your inquiries to firstname.lastname@example.org.