In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. Over the years, we’ve formed permanent relationships with the companies we serve because we’re not afraid to do the complex service work necessary to build a solid foundation of trust.
Today, CCS provides best-in-class unified communications and contact center consulting and white-glove support services for businesses of all sizes globally. We specialize in a wide range of solutions, including on-premises and cloud offerings (public, private or hybrid). Our portfolio includes several brands, which enables us to approach our client engagements in an unbiased manner, allowing us to be true consultants.
Our areas of expertise include the following:Our sales philosophy is to provide the best solutions for each our customers' unique needs.We believe in a neutral and consultative approach with choice, as opposed to selling a single brand. Each brand we are partnered with has many strengths that are different from each other and we are experts at delivering clear value of the solutions we propose. By partnering with multiple industry-leading solutions, we are our customers' advocates.
Our mission is to be an exceptional technology partner; empowering our clients to focus on their business.
If you're looking to replace your on-premises phone system with a cloud solution, CCS offers all the latest deals and promotions.
Migrate to Avaya Cloud Office by RingCentral or another Unified Communications as a Service (UCaaS) platform and enjoy greater productivity, flexibility and accessibility for remote and on-site workers. If you have an Avaya or Nortel phone system, you can potentially take advantage of limited-time deals. For example, we've previously offered companies that want to trade in their old phone systems and make the move to UCaaS anywhere from $500 to $50,000 in credit, depending on the number of phones.
These promotions change on a regular basis, so be sure to reach out to us for the best deals available today. Just call 877-598-3999 or email sales@convergedsystems.com.
Converged Communication Systems' goal to implement new solutions with minimal downtime and disruption to our customer's businesses becomes a reality by our pre-implementation processes, attention to detail, and exceptional first day of business training and support. From basic wiring and general tech services to complex applications and solutions, CCS provides professional services anywhere in the US.
Support and MaintenanceWe offer nationwide CCS in-house maintenance and support plans and fully managed support solutions. We have invested in 2 state-of-the-art operations centers (redundant NOC's) and in expert staff which guarantees that your calls will always be answered live with a knowledgeable engineer, and our 4-hour on-site response times will always be met. Our high customer retention and progressive growth are results of our continued commitment to providing and implementing cutting edge solutions and by directly supporting our customers for the long term.
Converged has a long history of providing best in class communication solutions. No matter if you are looking to replace your on premise solution or looking to migrate to the cloud, Converged has the right solution for your business. Ask about our Avaya public and private offering. We provide full design, implementation, cutover, training, as well as maintenance and support services for all Avaya platforms as well as other business communication solutions.
For more information about this offering, email us at: CommunicationSolutions@convergedsystems.com.
Legacy Avaya Blue (aka Nortel): Clients with legacy Nortel and Lucent phone system solutions can turn to Converged for day to day support as well as migration needs. Ask about our migration promotions. Looking for support and maintenance services on your older Avaya Legacy Platforms? We can provide support services for platforms such as Nortel BCM 50, Nortel BCM 450, Nortel Meridian, Nortel Compact ICS (CICS), Nortel Option11, Nortel Option 61, Nortel Option 81, Norstar Modular ICS (MICS), Nortel Communication Server Series (CS1000).
Legacy Avaya Red (aka Lucent Technologies): For Legacy Avaya clients such as Merlin Legend, Merlin Magic, Partner ACS ask about our true migration paths to keep investment secure when upgrading. Still using that old voicemail system such as an Intuity Audix, Octel, Messaging 2000, or 3rd party system? Make the switch to a more supportable and cheaper cost of ownership solution.
Phone System Solutions: Analog, Digital, SIP and VoIP Telephony options available.
Avaya Communications Solutions: Enterprise class communication solutions for all business sizes and industries.
Your IT infrastructure equipment is the most critical component of your IT and telecommunication infrastructure. Since every technology device touches your IT infrastructure, having the properly designed infrastructure in place will save time and money. Our engineers intelligently design your IT infrastructure appropriately and take all aspects of your business into consideration. While IT centric providers focus on the IT needs, we take it a step further and account for all IT and telecommunication needs. We look at your overall communication needs for wireless, mobile, corporate headquarters, remote locations, mobile workers, home workers, etc, and design a solution that will perform as expected. When it comes to IT infrastructure, we are agnostic as we can support any IT environment. Put your IT infrastructure in good hands and let our team of engineers design, implement and provide post installation day to day support. Let us worry about the critical components of your network. We can provide network monitoring services as well as LAN and WAN management. With the onset of everything IP, the need to understand quality of service is important.
For more information about this offering, email us at: ITInfrastructure@convergedsystems.com.
Avaya Networking Solutions (Ethernet switching technology that evolved from industry leading Bay Stacks, Bay Networks, then Nortel, and now...):
More and more businesses are in need of collaboration solutions designed about their business needs. Businesses that have a lot of business travelers can simply leverage video solutions to save time and money. If your workforce is spread out or if you have multiple locations, a multipoint video or desktop collaboration solution allows teams to collaborate effectively as if they were in one room. Any business that provides client or employee trainings can benefit from recording repetitive trainings and simply archiving the information. For businesses that are looking to cut down on RIP (routing information protocol) and replacing their IT workstations and desktops, ask about our virtual desktop offerings and VDI offerings.
For more information about this offering, email us at: Collaboration@convergedsystems.com.
Purchasing the correct dial tone and internet solution for your business is extremely important. With so many different solutions on the market today it's hard for individual businesses to make a correct decision truly looking at pros and cons. Let our consultants help your business compare multiple options and help your business select the correct one. We compare pricing, service locations, quality, future growth, product or bundled peripheral offering, and overall support. We also ensure there are no hidden costs! We can handle your nationwide, as well as international, dial tone and internet needs. Whether single site or multi-site we have flexible solutions to help. Some of the providers we work with include XO Communications, FirstComm, Windstream, Paetec, Level 3 Communications, Cbeyond, Access One, Birtch Communications, Megapath, Comcast, Sprint, AT&T, Masergy, US Signal, Verizon, Century Link, Telepacific, and more. The list goes on - let us help you select the right solution for your business needs.
For more information about this offering, email us at: NetworkServices@convergedsystems.com.
Whether you are trying to connect one home or remote worker, opening a branch or remote office location, or encouraging your workforce to BYOD (bring your own device) to connect up to the corporate communication infrastructure, let our team of consultants review your mobility needs and design a single contained solution. With everyone having a smart phone, tablet, and laptop it makes communication difficult. Our team designs a single point of communication allowing your end user to go to one portal to gain single communication access; thus, allowing your clients to call one unified number to reach you anywhere and anytime. We can help procure with wireless devices, uniform corporate cellular or wireless package, as well as provide mobility solutions that allow end users to log in to any device anywhere. Federated presence allows your IT infrastructure to show end user presence (busy or available) on your mobile device or from when you are logged into the corporate network.
For more information about this offering, email us at: Mobility@convergedsystems.com.
Microsoft Lync: Being a Microsoft partner, we can help design and implement a new Lync server from ground up or simply looking to integrate Lync into your telecommunication infrastructure.
Avaya Mobility: With Avaya Flare, businesses can easily communicate off Apple iPads or other tablets and workstations with the use of Avaya One-X Portal, Avaya Communicator, Avaya Softphone, and Avaya One-X Mobile.
VPN Phones: Ask about how you can leverage VPN phones for home working scenarios to get the same look and feel as if your employee was in the office.
Remote Survivability Options: For remote or branch offices our engineers can help with secondary server solutions as well as gateways that allow to keep your business up and running during an internet, WAN outage or corporate HQ disaster. Or if you need a local area code presence, analog device termination points, backup POTS lines, SIP number portability, e911, or even have traditional PRI - we have a number of gateways to suite your business needs.
Businesses who want a fully managed solution have leveraged a number of different designs. Let us help you locate the right solution for your business. If you are looking for a Cloud PBX, hosted PBX, private cloud PBX, or SIP / VoIP solution we can help. Our design engineers review your current infrastructure and advise you of what you currently can implement in your current state. From there, our design engineers develop you options for optimum performance on premise or in the cloud based on your business needs. If your current IT infrastructure cannot support a full cloud solution today, let our consultants and engineers map out your required infrastructure improvements which can include things like bandwidth, firewall, managed switch modifications in order to allow your business to achieve optimum success when moving to an onsite or offsite IP solutions. As a reminder, some cloud PBX providers allow you to BYOI (bring your own internet) while others provide a higher level of quality for voice calls and ride their hosted pbx solution of their controlled internet product. For businesses that have call centers and contact centers, let us design cloud solutions for your call center needs and leverage existing infrastructure. Let our consultants review your business needs and recommend the most optimum solution for your business.
For more information about this offering, email us at: CloudSolutions@convergedsystems.com.
Converged is dedicated to provide you best in class maintenance and support services for your IT and telecommunication infrastructure. We have experienced and certified engineers on staff working around-the-clock to provide fully managed telephony support services for your business. Let us manage your telecom and IT infrastructure so you can focus on your day-to-day. We fully monitor internet connections, provider routers, client firewall, managed switches as well as telephony servers and application servers. Our network operations center monitors and manages the alerts to uncover issues before your team notices. Our rapid response team provides immediate triage assistance and works with engineers to resolve your issue. If this requires a field dispatch, our service managers work cohesively to dispatch intelligently with necessary parts to decrease resolution times.
For more information about this offering, email us at: ManagedTelephonyServices@convergedsystems.com.
Our network operations center is staffed with best in class engineers who are experts and certified in all technologies. This allows businesses to make Converged a single point of contact for all IT infrastructure and telecommunication needs. Ask about our IT support services for more information on how we can support your businesses IT needs from infrastructure, server, and workstation support. Cloud servers, fully managed services and fully managed infrastructures, hosted servers, and data center colocation are some additional offerings we provide to our clients as well as the labor services to perform migrations.
For more information about this offering, email us at: ITSupportServices@convergedsystems.com.
