Dimelo
Dimelo is an online application that brings all your customer communication portals - whether it's through social media, email, or community forums - into one central location, making it fast and easy for marketers to track, manage and improve customer engagement.
Dimelo offers the following products for business owners looking for a reliable community management and customer engagement solution:
- Dimelo Social
- Dimelo Social allows business managers to pull in feeds and messages from a range of social networks including Facebook, Twitter, Instagram, YouTube, Google +, and Facebook Messenger - giving users the power to manage these platforms efficiently and engage with consumers in a timely manner.
- Dimelo Chat
- Dimelo's integrated chat software assists customers, answers questions and fulfills requests in real-time. Chat preferences are customizable and with the behavioral targeting module, users can open chat boxes to customers based on behavioral metrics such as pages visited and length of time per session.
- Dimelo Mobile
- Unlike traditional customer service chat platforms, Dimelo Mobile allows users and customers to save previous conversations between them and the brand/business via mobile apps. Users can access the history of all conversations with customers - regardless of the channel - and automatic replies when agents are unavailable ensure that no customer gets left behind.
- Dimelo Mail
- With Dimelo Mail, users can automatically filter email messages based on rules, can send automatic responses, group messages in a single trackable ticket, and automatically route messages to specific users depending on his/her skill set.
- Dimelo Communities
- Dimelo Communities gives brands and businesses the ability to track and monitor customer engagement through online support forums, SEO, and dashboard reports.
Dimelo offers several different platforms where collected data and information can be shared and exported:
- API
- Dimelo's open APIs allow users to integrate their account with a business website, social media accounts and other applications.
- CRM Integration
- Customer information can be synched in real-time allowing users to retrieve Dimelo data in your company's CRM software.
- Connectors and Apps Compatible with Dimelo Digital
- Facebook & Facebook Messenger
- YouTube
- Google+
- Dimelo Chat & Dimelo Mobile
- Viber
- SMS
- Dimelo Communities
- Lithium
- RightNow
- Tapatalk
- Bazaarvoice
- InSided
- WordPress
- Dimelo Mail
- Security
- Dimelo SaaS is configured by default to ensure optimal security. As a user, you will have access to the following security features:
- Full audit trail
- Easily access and tracks actions performed by account users
- Extended account permission matrix
- Configure permissions based on the user's work role
- Automatic account ban
- Malicious login prevention
- Sensitive information filtered
- SSO
- Integrate Dimelo with your business' identity management system
- Password strength
- Ensure account users have a strong password
- IP Filtering
- Allow access to a specific set of IP addresses
- Full audit trail
- Dimelo SaaS is configured by default to ensure optimal security. As a user, you will have access to the following security features:
- Dimelo Communities
- Dimelo Communities allows business users to be more engaged with customers through online support groups and communities. Answer FAQs, strengthen your brand, and consult and advise your community of users utilizing your products or services.
To contact Converged Communications, send us an email or call us at (877) 598-3999. Choosing the correct communications solution(s) for your office is a key driver in optimizing company performance and productivity. Let our on-site advisors and consultants provide the best-in-class solutions and support for your business.
