Proactive Monitoring

Proactive monitoring is important for any business because of the need to decrease outage and downtime, in addition to preventing a larger disaster from happening. Our network operations center (NOC) has created a system of centralized management, advanced automation, and customized intelligent and proactive monitoring to decrease our clients' outage and downtime. When an alarm or event is triggered, that notification goes to our centralized management system. There, it attempts to self-remediate through standard mechanisms or through a customized script our engineers have created specifically for your environment.

If our intelligent systems cannot auto-remediate, our centralized management tools provide important up-to-date information to our team of network operations professionals, so that they can attempt to remediate the issue with everything they need to know at their fingertips. This allows our rapid response center to perform amazing feats to provide emergency services and bring the right technical professionals together to respond to your issue as quickly as possible.

Here are some real-life examples of how our system works:

Example 1: A client alert notified our NOC that a dependent service on a business critical application was displaying errors. Because these errors weren't transparent to end users, that meant there weren't any open tickets. However, the event provided sufficient information for our technical investigation team to respond rapidly, back up the data, and diagnose the issue. This allowed us to provide preventive maintenance to stop the database from crashing and perform a controlled maintenance outage to provide properly identified maintenance. Subsequently, we helped our client avoid a system-wide outage that would have impacted all users.

Example 2: A client's hours of operations were Monday through Friday, 8 a.m. to 5 p.m. However, the client was open during off hours for a promotional holiday event to generate end-of-month sales. Our NOC received proactive alarms that indicated a critical business application that processed orders company-wide was offline. Our team quickly responded and resolved the issue, getting the critical applications up and running again. The promotional day was a hit, generating $2 million in sales for the client.

Proactive monitoring services offer numerous benefits for businesses, such as increased productivity. Addressing and solving issues before they become disasters will improve your company's day-to-day performance. By utilizing our proactive monitoring offerings and avoiding downtime and outages, you'll also be able to provide more reliable customer service, which will subsequently drive business growth and success.

Downtime can come at a high cost: On average, businesses lose $163,674 per hour of downtime, according to research by the Aberdeen Group. Downtime costs small companies roughly $8,581 per hour, medium companies $215,638 per hour, and large businesses a staggering $686,250 for each hour that they aren't up and running. Using proactive monitoring to identify and address issues before they lead to outages can help businesses avoid those potentially catastrophic financial consequences, in addition to enabling you to deliver the best possible customer service.

If you currently have a reactive support system in place or need to overlay your current technical staff, contact us at (877) 598-3999 or email us at sales@convergedsystems.com for more information. Our rapid response team is ready to help.