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Avaya Aura

Today's employees are increasingly mobile. With many workers out of the office on a regular basis, businesses face the challenge of fostering collaboration without in-person interaction. Traditional enterprise communications structures prove costly to adapt, difficult to manage and ultimately inadequate when it comes to boosting modern companies' performance.

To address the need for an integrated, multimodal communications infrastructure, Avaya developed the Avaya Aura Platform. With a unique Session Initiation Protocol application, Avaya Aura can adapt to its users' various needs, devices and locations and give them the ability to collaborate more effectively with coworkers and customers alike.

Aura's combination of open industry standards, centrally managed infrastructure, granular control and scalability to promote better performance has led to its implementation at thousands of companies. Converged Communication Systems, an Avaya business partner and leading unified communication solutions provider, provides design, implementation, cutover, training, maintenance and support services that can help your company realize the benefits of using Aura.

Avaya AuraTransform How You Communicate, Collaborate, and Serve Your CustomersYour Foundation for Enterprise-wide CollaborationProvide advanced unified communications and contact center solutions throughout your enterprise. Integrate and deliver voice, video, data, and web communications applications and services to your team anywhere&mdash;whether they&rsquo;re in the office, or on the go.Rely on a platform that delivers rock-solid reliability and remarkable adaptability&mdash;and lets you support new collaboration capabilities, applications, and customer services immediately.Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.Keep up with change and business growth. Continue to expand your communications functionality in ways you never would have imagined.

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Learn about the simplicity of this solution, its components, and benefits. Watch the video demonstration now. Learn more at https://www.avaya.com.

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The Avaya Aura® Platform does more than provide unified communications. It provides a foundation for the new Era of Engagement.
Active participation, pervasive collaboration and quality experiences define the new Era of Engagement for today’s enterprises. Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. Avaya Aura Release 7 offers a many ways to bring the Era of Engagement to your enterprise. Here are just a few examples

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Data Sheet: Avaya Aura

Active participation, pervasive collaboration and quality experiences define the new Era of Engagement for today’s enterprises. Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. To enable this transformative, people-centric engagement, Avaya has developed the Avaya Aura® Platform – a set of seamless components that mesh together to provide comprehensive team and customer engagement solutions that deliver a meaningful impact to your business.

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Drive Customer Retention and Loyalty with Every Engagement. Avaya Customer Engagement Solutions help companies deliver superior omnichannel Customer Experience by enabling them to drive retention and loyalty across every touchpoint, anytime anywhere. See how Landmark Bank is doing it.Learn more @ https://www.avaya.com/customer-experienceConnect with AvayaFacebook: https://goo.gl/SziZnjTwitter: https://goo.gl/wBwXyMLinkedIn: https://goo.gl/mDVGMQ

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TEAM AND CUSTOMER ENGAGEMENT SOLUTION FOR SMALL AND MIDSIZE BUSINESSES
Engage with your employees and customers like never before. Respond immediately. Share information, anytime, anywhere, via any device. You’ll have the power of a unified communications system that lets you engage everyone—your people, your customers, your partners. A system that’s incredibly sophisticated, yet remarkably simple to use. Go ahead and grow—IP Office is fully capable of handling up to 3,000 users in a single site or across multiple sites.

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The Avaya Aura Platfrom's next-generation infrastructure includes the following key elements to enhance engagement and business performance:

The Avaya Aura Session Manager lets businesses manage multimedia interactions and users across complex networks that involve third-party systems as well as Avaya. With the Session Manager, your company can provide real-time communication abilities to users in any location, in addition to integrating your PBX with other communications systems.
In combination with the Session Manager, the Communication Manager provides the groundwork for real-time voice and video interactions. It's flexible enough to work with various devices, ranging from SIP to legacy digital and analog. Overall, the Communication Manager offers over 700 unified communications services, such as messaging, multimedia conferencing and messaging, among many others.
Presence Services - an open standards-based, multi-protocol Aura component - provides a presence collection and distribution point for numerous clients and sources. In addition, Presence Services can operate and enable presence implementation across third party sources, such as Microsoft desktop applications.
Using virtualization, System Platform lets companies bring applications together in one server, a capability that lowers costs and simplifies processes such as installation, licensing, network utilities, backup and more.
System Manager serves as a centralized, browser-based, secure and integrated network management tool. With the System Manager, network administrators can implement a common, enterprise-wide management framework that boosts data consistency, accelerates deployment and reduces the overall cost of ownership.
Session Border Controller for Enterprise supports enterprise SIP trunking requirements and uses advanced features to secure real-time communications beyond a business's internal network. It also has an optional remote worker capability.
Application Enablement Services connect the Communication Manager to external applications. Software developers can create client applications using the Application Enablement Services tool and allow customers to integrate Avaya Aura and a wide range of business applications.
To offer further system protection, in R8.0 and above, Avaya introduced support for deployment of Aura software on client-provided VMware infrastructure.

The Avaya Aura platform also promotes engagement using the following advanced applications for video, voice, messaging, conferencing, mobility and more:

The Avaya Communicator unified communications client provides a single contemporary user experience, whether you're using it from your desktop, tablet or smartphone. The Communicator adjusts interactions to the user's personal profile, including factors such as location, operating system and type of device. It can also combine with other tools and allows for a wide range of collaboration methods - from voice to video to instant messaging, and beyond.
Go beyond basic instant messaging and presence with Avaya Multimedia Messaging, an application that can send audio, video, text, pictures and other types of files - allowing for more productive interactions between workers on a one-on-one or multiparty basis. Conversations can also include users on various devices (mobile phones, tablets or desktops).
DevConnect Applications address specific customer needs and vertical market requirements in order to help businesses make the most of the Avaya Aura Platform.
Avaya Aura Conferencing delivers enterprise-grade multi-modal conferencing for audio, video, and web-based collaboration.
Employees across your business can access cost-effective, high-definition video capabilities using Avaya Scopia Video Solutions.

Avaya Aura Voicemail Options: Avaya Aura Messaging

Avaya Aura Messaging (previously known as Avaya IX Messaging and OfficeLinx) is a highly flexible solution that offers not only traditional voicemail but also unified messaging. It integrates voice and fax messages with cloud applications and delivers high levels of scalability and availability.

Avaya clients over the years have gone through a number of voicemail changes. Avaya Intuity Audix or Lucent Audix has been an extremely popular voicemail solution. Lucent Octel voicemail also was sunsetted due to the strength of Audix. Communication Manager Messaging (CMM) was introduced around CM5.2.1 as an evolution of Audix for small to medium-sized clients. Modular Messaging (MM), on the other hand, focused on the enterprise and/or clients in need of better integration with voicemail to email, integration to Exchange or simply a more resilient solution.

Avaya Aura Messaging was then introduced to strengthen the internal software of Avaya's enterprise voicemail options. Shortly thereafter, both Avaya Aura Messaging (AAM) and Modular Messaging (MM) were replaced by Avaya IX Messaging for all clients when R8.x was introduced. No matter what, over the years Avaya has provided clients with the option for a similar user interface to make it easier for end user migration.

Avaya Aura and Avaya OneCloud

The Avaya OneCloud brand encompasses the supplier's entire portfolio and offers a wide range of innovative communication solutions to support greater flexibility and accessibility. These advanced cloud products are designed to help businesses deliver the best possible customer experience (CX) and accommodate mobile and remote workers. Avaya Aura falls under the following OneCloud categories:

Avaya OneCloud Unified Communications as a Service (UCaaS): The Avaya Aura platform falls under the OneCloud UCaaS umbrella, as it offers a range of unified communication and collaboration features – including voice, messaging, video, mobility, IM/presence and more to end users. The OneCloud UCaaS portfolio also includes Avaya Cloud Office by RingCentral.
Avaya OneCloud Contact Center as a Service (CCaaS): Avaya Aura Contact Center is part of the OneCloud CCaaS portfolio and offers omnichannel communication capabilities to help agents deliver an exceptional CX.

For companies that aren't prepared to fully migrate communications to the cloud, Avaya OneCloud subscriptions offer an alternative to the perpetual license model. You can subscribe to Avaya Unified Communications or Contact Center software and choose monthly or annual payments and a contract for 1, 3 or 5 years. Visit our Avaya OneCloud page for details.

Additionally, for companies that want to drive productivity with cutting-edge devices, Avaya's Device as a Service offering allows you to subscribe to utilize platform-agnostic smart devices on a monthly basis. More information is available on Avaya's website.

Overall, the Avaya Aura Platform's many valuable features and applications have the potential to drive more productive and effective collaboration and add value to businesses seeking an enterprise engagement solution. To learn more about this Avaya solution, email us at CommunicationSolutions@convergedsystems.com.

Avaya Aura

Avaya Aura Voicemail Options: Avaya Aura Messaging

Avaya Aura and Avaya OneCloud

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