Monitoring as a Service (MaaS)
Monitoring as a Service - or, as we like to call it, our MaaS offering - provides businesses with a unique opportunity to gain access to state-of-the-art infrastructure and telephony monitoring tools without purchasing those solutions or having someone on staff certified to manage them.
Organizations in a various industries must monitor their environments to comply with regulatory requirements, so MaaS is a must-have for many businesses that wouldn't otherwise have access to the technology and talent needed for effective monitoring. Phone systems such as Avaya IP-based solutions require regular monitoring to ensure stability and security. Like all computer systems, IP-based phone systems that handle mobile communications as well as streaming multimedia (e.g., video conferencing) require expert support to deliver the communications capabilities essential to your company's success.
MaaS can benefit your enterprise in various ways, such as by preventing downtime, and streamlining how problems and errors are handled. In addition, outsourcing the responsibility of monitoring can be more cost effective and help your business to simplify and optimize operations.
Our MaaS offering gives your team of professionals access to monitors and alerts that our network operations center (NOC) utilizes. In addition, we can customize the labor response to these alarms and alerts for each client to allow either your in-house technical professional or our team to respond.
Here's how our process works: When a new client is onboarded, the onboarding team works with them to identify the alerts needed and the response to the alert. Our engineers work to enable all IT smart devices to provide necessary alert messages or flows that can be outputted from managed devices - such as routers, firewalls, switches, telephony components and application servers. This provides a 360 degree view of traffic from both a network management and a telephony perspective, allowing us to gain a full view of your IT infrastructure when problems arise.
Having a team of qualified professionals on hand to support your company's infrastructure and identify and resolve problems helps minimize the fallout (e.g., downtime) of any issues that arise. This allows your business to reliably provide the best possible customer service.
Under this program, we commonly monitor the following: primary and secondary Internet connections; critical network components, such as managed switches, firewalls, and routers; provider termination devices; network traffic and performance; bandwidth utilization; and application servers such as voicemail servers, call servers, telephony servers, domain servers, exchange servers, and managed servers.
Businesses without in-house staff to respond to alerts can select from one of our typical service arrangements: block or pre-paid labor, fully managed telephony, fully managed IT, fully managed network management, remote only support, remote and on-site support, or time and materials.
MaaS lets your small-to-medium or enterprise business achieve efficient and effective monitoring without having to purchase the necessary tools or hire additional staff. With Maas, you can focus your attention on other activities that are more profitable than monitoring. To learn more about our MaaS offering and how it can drive success for your business, contact us at (877) 598-3999 or email us at sales@convergedsystems.com.
