IP Office Installation
Converged Communication Systems has achieved numerous certifications and global recognition in the Avaya IP Office arena. The CCS Support group is in the top 0.5% of Avaya Authorized partners globally that has achieved Avaya Certified Engineering (ACE) status regarding IP Office implementation, IP Office support, IP Office service, IP Office programming, and IP Office maintenance. This means you are working with the best when it comes to support, and more importantly your Avaya IP Office solutions. The CCS Support group is known nationwide to pick up current Avaya IP Office customers and resolve their issues that their former providers and original installers could not fix. We bring excellence of execution to all Avaya, and more specifically, Avaya IP Office customers.
New Installations: How do we succeed:
When you purchase a new Avaya IP office solution, our pre-implementation team of experts take over and makes sure the installation process is seamless. Within 48 hours of the handover, you will receive notices letting you know what the next step is and guiding you through the pre-installation process. From there, your assigned group of experts gather as much data as they can in order to pre-program your solution and gather the necessary resources for your project. We put a lot of our resources in the pre-planning phase and we believe this is critical in order for our customers to get the best end result.
We build and pre-program your Avaya IP Office system. This gives our team enough time to build, test, and burn-in any essential pieces of equipment to eliminate critical issues on deployment. Once completed, 98% of your solution is complete and ready to be rolled out. All that remains are minor tweaks to the system that will be reviewed onsite, however you have a fully working solution. Our rollout team is there to provide seamless migration that limits your downtime. We perform first day of business (FDOB) support which helps end users learn new features and functionality of the system.
Post installation, your project manager has remote access to help with changes or modifications. Fully admin training is then performed about a week later. This gives your administrative person time to digest the new technology and get a list of items they need to review. Ask us how the CCS Support Group can help you.
Current IP Office Customers: How can we help:
Are you tired of your current support vendor? Did your original installation team drop the ball and not perform up to expectations? Are you looking for another phone system maintenance provider or Avaya IP Office support group?
No matter where you are located, Converged Communication Systems can help! We have customers nationwide that we can perform onsite maintenance and fix issues that your previous maintenance provider could not. We are happy to help. We have a number of Avaya IP Office customers you can even talk to one of the many of Avaya IP Office customers that we have cleaned up for and are happy with their decision to work the CCS Support Group.
