2930 Central Street
Evanston, Illinois 60201
Phone: (877) 598-3999
Nationwide Network Operations Center
Evanston, Illinois 60201
7760 France Ave. South, 11th Floor
Minneapolis, Minnesota 55435
Milwaukee, Wisconsin 53202
New York Location:
New York, New York 10038
Fort Lauderdale, Florida 33309
Los Angeles Location:
Lake Forest, California 92630
Santa Barbara Location:
Santa Barbara, California 93101
Additional CCS Locations:
Grand Rapids, Michigan 49503
San Francisco Location:
San Francisco, California 94105
Dallas, Texas 75243
Columbus, Ohio 43219
Indianapolis, Indiana 46240
West Des Moines
Des Moines, Iowa 50266
St. Louis, Missouri 63005
Seatac, Washington 98148
Romulus, Michigan 48174
Avaya ACE Award
Certified Expert Awarded To CCS Support Group
is this Certification important?
Authorized for release in 2008
Avaya Certified Expert Awarded To CCS Support Group, Top Technical
Converged Communication Systems, LLC, has achieved
the highest level technical certification allowed in the Avaya
Communication world. The
ACE® or Avaya Certified Expert logo shows a higher level of dedications
and expertise to the Avaya product line regarding knowledge, service,
and support. CCS went through a rigorous certification process
going through including ACA® (Avaya Certified Associates) and
ACS® (Avaya Certified Specialist) certification and lab exams.
Why is this important?
When selecting a partner to work with this shows CCS
has proven professionals onstaff working on your behalf who know
the products. Avaya
Engineers (Tier III and Tier IV) are required to have similar certifications
before taking a position with Avaya Communications. Make
sure you are working with an ACE® certified partner.
Converged Communication Systems is proficient in all technical
Certified Associate Criteria
Certified Specialist Criteria
Certified Expert Criteria
Avaya Certified Associate Criteria:
Software Specialist: Has specialized technical knowledge
and skills needed to support converged networks. Troubleshooting, maintaining,
analyzing networks and applications software, and administrative configuration
of the switch.
Technician/Tier II: Qualified to implement and maintain
a non-complex LAN and switch installation. Duties may include preventative
maintenance and assistance with hardware and software problems.
Avaya Certified Specialist Criteria:
Professional Services & System Application Specialists: Work
to create a customized implementation that will match technology
to your business objectives. We are proficient to design,
administer, implement, and maintain your voice and data solution.
SO/GSO/Tier III, Sr. System Engineer, Global
System Implementer: Also
referred to as proficient and membership in Avaya TSO or Avaya
Technical Services organization, Avaya GSO or Avaya Global Services
organization. CCS is proficient in troubleshooting implementations
and performance testing, working with and understanding large converged
networks and applications, help with strategies to integrate new
technologies to existing customer networks, and assessing existing
and infrastructure to maximize performance.
Avaya Certified Expert Criteria:
R&D Professionals & Tier IV: Our
achievement in the Avaya Certified Expert or ACE® has allowed
us to be considered one of the few technical experts globally. Our
certifications show excellence in assisting with Beta testing,
developing source codes, developing hardware and software as well
as system verification.
For more information on Avaya sales and Avaya support contact our headquarters
sales and support center at 847-424-1500 to assist with your nationwide
voice and data needs.